Dispatcher, Night Operations

4 weeks ago


Calgary, Canada Bison Transport Full time

The Dispatch, Night Operations position is responsible for overseeing all Dispatch, Planning and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

**Responsibilities**:

- This involves the identification and resolution of all non-routine and time-sensitive issues that occur after regular business hours. You must prioritize each situation (emergency, non-routine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Areas of responsibility include Dispatch, Planning and Customer Service
- Management of all after-hours satellite, telephone and in-person communications for multiple city and highway fleets.
- Manage all incoming inquiries and provide excellent customer service according to company standards.
- Reporting and documenting of all after-hours activity for customer service, planning and driver related issues to the appropriate personnel

Qualifications:

- You must have dispatch experience in order to be considered for this role
- Dedicated experience providing customer service in a similar work environment
- Well organized, an excellent communicator and have a keen sense of timeliness
- Demonstrated attention to detail, communication, problem solving and planning abilities
- Ability to multitask and to thrive in a fast-paced environment
- Excellent interpersonal and communication skills
- Proven analytical and critical thinking skills
- Excellent problem solving abilities

To learn more about a day in the life of our Dispatch department, please visit our blog and watch a short video:
Why Bison:

- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams

About Bison:

- Celebrating over 50 years in Business
- Named as Canada’s 10 Most Admired Corporate Cultures
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.


  • Operations Dispatcher

    2 weeks ago


    Calgary, Canada Northwest Tank Lines Full time

    At Northwest, we do things a little differently. Northwest was started in 1955 and continues to operate 65 years later, with the same commitment to safety and service excellence. As a family business, we operate on the principle that our customers and our team members are part of the Northwest family, and this belief is reflected in everything we do. From...

  • Operations Dispatcher

    2 weeks ago


    Calgary, Alberta, Canada Northwest Tank Lines Full time

    At Northwest, we do things a little differently. Northwest was started in 1955 and continues to operate 65 years later, with the same commitment to safety and service excellence. As a family business, we operate on the principle that our customers and our team members are part of the Northwest family, and this belief is reflected in everything we do. From...


  • Calgary, Canada Calgary Stampede Full time

    **About the Calgary Stampede** The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected...


  • Calgary, Canada Paladin Security Full time

    Healthcare Operations Dispatch We are currently recruiting **full-time, part-time, and casual **Healthcare Operations Dispatchers. **Responsibilities will include**: - Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract. - Maintain scheduling software (winTEAM) and coordinate any entry completed...

  • Taxi Dispatcher

    1 month ago


    Calgary, Canada CHECKER CAB Full time

    Job description - Busy call center seeking a taxi dispatcher with excellent computer skills, excellent telephone manner, good knowledge of city streets. Must be flexible with working hours - Shift work; must be available to work days, evenings, nights and weekends. Most shifts are 4 days at 10 hours. Wage is $16.00 per hour, negotiable depending on...

  • Dispatcher

    4 weeks ago


    Calgary, Canada Steele's Transportation Group Full time

    Ideally, we would like the City P&D dispatcher to have 3-5 years of experience in dispatching. You will also be proficient in using Microsoft Office 365 in particular Outlook, Excel and MS Teams. Growth opportunities may include Dispatch team lead, management roles in operations, Fleet and Safety related roles. Steele's Transportation Group offers...

  • Truck Dispatcher

    1 month ago


    Calgary, Canada UNIVERSAL FREIGHTWAY LTD. Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Ensure proper functioning of equipment - Maintain work records and logs - Monitor personnel workloads and locations - Perform general office duties - Provide customer...

  • Truck Dispatcher

    1 week ago


    Calgary, Canada Highway Xpress Transport Full time

    Education: No degree, certificate or diploma - Experience: Will train **Tasks**: - Maintain work records and logs - Monitor personnel workloads and locations - Organize warehouse and work areas - Perform general office duties - Provide customer service - Advise vehicle operators of traffic and other problems - Assist with maintenance of communications...

  • Truck Dispatcher

    4 weeks ago


    Calgary, Alberta, Canada SOUTH WEST BULK EXPRESS INC. Full time

    Title:Truck dispatcherJob TypesRegular jobTerms of Employment:Full Time, PermanentSalary:$29.00 Hourly, for 35.00 Hours per weekAnticipated Start Date (at the latest in 3 months):As soon as possibleLocation:PO BOX 252Chestermere, ABT1X 1K8(1 vacancy)OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperienceWill trainWork...

  • dispatcher, trucks

    4 weeks ago


    Calgary, Canada Brooks Transportation Ltd Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingTransportationTasksEnsure accuracy of completed time sheets, payroll and other summariesMonitor personnel workloads and locationsAdvise vehicle operators of traffic and other problemsCommunicate with ships, aircraft and other remote operationsDispatch personnel...

  • dispatcher, trucks

    10 hours ago


    Calgary, Canada MAHARAJA TRANSPORT INC. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksEnsure accuracy of completed time sheets, payroll and other summariesEnsure proper functioning of equipmentMaintain work records and logsPerform general office dutiesDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency...

  • Truck Dispatcher

    5 days ago


    Calgary, Canada Nexus Freightlines Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Transportation **Tasks**: - Maintain work records and logs - Monitor personnel workloads and locations - Provide customer service - Advise vehicle operators of traffic and other problems - Assist with maintenance of communications equipment -...

  • dispatcher, trucks

    1 day ago


    Calgary, Canada MAHARAJA TRANSPORT INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesEnsure proper functioning of equipmentMaintain work records and logsPerform general office dutiesDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency...

  • dispatcher, trucks

    1 month ago


    Calgary, Canada MAHARAJA TRANSPORT INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesEnsure proper functioning of equipmentMaintain work records and logsPerform general office dutiesDispatch personnel according to schedules and work ordersDispatch personnel as required by emergency...

  • Dispatcher, trucks

    14 hours ago


    Calgary, Canada Maharaja Transport Inc. Full time

    Job Description: Responsibilities Tasks Ensure accuracy of completed time sheets, payroll and other summaries Ensure proper functioning of equipment Maintain work records and logs Perform general office duties Dispatch personnel according to schedules and work orders Dispatch personnel as required by emergency situations Follow-up on issues with work orders...

  • Dispatcher, trucks

    4 days ago


    Calgary, Canada Maharaja Transport Inc. Full time

    Job Description: Responsibilities Tasks Ensure accuracy of completed time sheets, payroll and other summaries Ensure proper functioning of equipment Maintain work records and logs Perform general office duties Dispatch personnel according to schedules and work orders Dispatch personnel as required by emergency situations Follow-up on issues with work orders...

  • Service Dispatcher

    2 hours ago


    Calgary, Canada ICE Western Sales Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 3 years to less than 5 years - or equivalent experience **Work setting**: - Manufacture - Private sector **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Ensure proper...


  • Calgary, Canada DHANOA ENTERPRISES INC Full time

    **Responsibilities**: - Coordinate and prioritize daily dispatch activities - Monitor and track shipments to ensure on-time delivery - Deal with Border connect & ensure the smooth operation of drivers - Communicate with drivers, customers, and internal teams to resolve any issues or delays - Utilize data entry skills to update and maintain accurate...

  • truck dispatcher

    3 weeks ago


    Calgary, Canada HI-WAY 10 TRANSPORTATION SERVICES LTD. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEnsure accuracy of completed time sheets, payroll and other summariesEnsure proper functioning of equipmentMaintain work records and logsMonitor personnel workloads and locationsPerform general office dutiesProvide customer serviceAdvise vehicle operators of traffic and other...

  • Trades Dispatcher

    4 weeks ago


    Calgary, Canada BYRONS PLUMBING LTD Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Construction - Repair and maintenance services **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries -...