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Service Dispatcher

1 month ago

Calgary, Canada ICE Western Sales Ltd. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
- or equivalent experience
**Work setting**:

- Manufacture
- Private sector
**Tasks**:

- Ensure accuracy of completed time sheets, payroll and other summaries
- Ensure proper functioning of equipment
- Maintain work records and logs
- Monitor personnel workloads and locations
- Perform general office duties
- Provide customer service
- Assist with maintenance of communications equipment
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Follow-up on issues with work orders
- Handle wake-up calls
- Keep track of shipments
- Knowledge of cross border dispatching regulations and practices
- Maintain vehicle operator work records
- Operate computer-aided communications and dispatching equipment
- Receive requests for emergency assistance or service
- Record mileage, fuel use, repairs and other expenses
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
**Computer and technology knowledge**:

- Word processing software
- Database software
- Electronic mail
- Electronic scheduler
- Operate GPS (Global Positioning System) and other navigation equipment
- Spreadsheet
- Internet
- MS Windows
**Equipment and machinery experience**:

- HVAC
**Service experience**:

- Heating, ventilation and air conditioning (HVAC) system
**Work conditions and physical capabilities**:

- Ability to work independently
- Attention to detail
- Fast-paced environment
- Overtime required
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
- Life insurance
- Mileage paid
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer

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