Sales and Customer Service

2 weeks ago


Vancouver, Canada The Gourmet Warehouse Full time

**SUMMARY**

Reporting to the Retail Floor Manager/Assistant Floor Manager, Sales & Customer Service is primarily responsible for delivering the best possible customer experience. This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable); providing customer service and suggesting product to enhance sales.

**MAIN DUTIES**:

- Comply with company policies and procedures; supporting company mission, values, and standards of ethics and integrity
- Responsible to meet or exceed all goals and key performance indicators (KPIs) as applicable
- Under the direction of the Retail/Assistant Floor Managers; give each customer immediate and undivided attention; following through on all customer questions and requests; providing product knowledge to assist in and enhance sales; clarifying needs and identifying solutions
- Keep department supplies filled and maintained
- Keep all cases and shelves clean and in good order
- Provide customer feedback to Retail/Assistant Floor Managers
- Handle customer returns, complying with procedure
- Handle customer special orders, complying with procedure
- Be aware and gain knowledge of new products and their placement
- Daily stock replenishment in service area
- Advise Retail/Assistant Floor Managers of stock fulfillment/merchandising/inventory level concerns
- Advise Retail/Assistant Floor Managers of dated/damaged/stolen product (empty packaging)
- Practice safe use, proper care and maintenance of all tools and equipment
- Effectively communicate with all Team Members regarding proper department operations
- Attend all department, store and training meetings as required
- Answer telephones with courtesy and proper etiquette
- Operate cash register and tally customer purchases when necessary
- Maintain a calm demeanor and manages issues professionally and respectfully in accordance with company standards
- Act with integrity and trust, modeling behavior that respects employees, peers and customers in accordance with the core values of the Company
- Comply with the standards, policies and procedures outlined in the Gourmet Warehouse Employee Handbook
- Perform any other duties as requested by management within entire store footprint

**QUALIFICATIONS, COMPETENCIES & EXPERIENCE**:

- High School graduate
- Prior Sales and Customer Service experience an asset
- Superb customer service skills with a desire to provide a great shopping experience for customers
- Must be able to work well and communicate effectively and positively with customers and Team Members
- Ability to perform basic math
- Attention to detail
- Reliability and punctuality
- Ability to take own initiative and work under own direction taking accountability and responsibility for actions
- Able to multi-task in a fast-paced environment and maintain a professional demeanor under stressful situations
- Open availability for flexible scheduling including evenings, weekends and statutory holidays
- Ability to stand and walk for extended periods of time

**WORKING CONDITIONS**:

- Hourly, Part-time, 24 hours per week
- Requires morning, afternoon and evening availability any day of the week
- Physical ability to perform tasks that may require prolonged standing and other activities necessary to perform job duties
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
- Ability to climb a ladder and use a stepstool

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: From $15.75 per hour

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • Vancouver, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Vancouver Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly...


  • Vancouver, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Main St Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly relationships...


  • Vancouver, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Denman / kitsilano / Main Location)** We have multiple location hiring at the moment. Please let us know which location you would like to work at. **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store -...


  • Vancouver, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Vancouver Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly...


  • Vancouver, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Vancouver Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly...

  • Customer Service Rep

    4 weeks ago


    Vancouver, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...


  • Vancouver, British Columbia, Canada Canadian Linen and Uniform Service Corp Full time

    WHO WE ARECanadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that...


  • Vancouver, Canada American Restaurant Service Full time

    American Restaurant Services Ltd., a Janitorial Service company that specializes in the cleaning of restaurants, hotels, condos, medical offices and car dealerships is looking to hire an experienced B2B Sales Representative. This job opening will be considered to applicants residing within the Vancouver, BC region. **Responsibilities**: - Meet or exceed...


  • Vancouver, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...


  • Vancouver, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...


  • North Vancouver, Canada Johnstone's Barbecues and Parts Full time

    We are a family run business selling Barbecues, fire pits, patio heaters, parts and accessories. A fun and busy place to work selling a fun product to happy customers. We are open Tuesday - Saturday, Closed Sundays and Mondays **Duties**: - Greet customers, respond to questions and providing outstanding customer service - Operating cash registers, and...


  • North Vancouver, Canada Johnstone's Barbecues and Parts Full time

    We are a family run business selling Barbecues, fire pits, patio heaters, parts and accessories. A fun and busy place to work selling a fun product to happy customers. We are open Tuesday - Saturday, Closed Sundays and Mondays **Duties**: - Greet customers, respond to questions and providing outstanding customer service - Operating cash registers, and...


  • Vancouver, Canada Vancouver Camera Service Full time

    DUTIES: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. - Resolving customer complaints or issues in a professional and timely manner - Assisting customers with...


  • Vancouver, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...


  • Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...


  • Vancouver, Canada Action Athletic Wear Full time

    Customer Service Job Summary The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. Customer...


  • Vancouver, British Columbia, Canada The Gourmet Warehouse Full time

    SUMMARYReporting to the Retail Floor Manager/Assistant Floor Manager, Sales & Customer Service is primarily responsible for delivering the best possible customer experience. This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable); providing customer service and suggesting product to...


  • Vancouver, Canada TT ACQUISITION INC Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? TT Acquisition is one of Vancouver’s leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results...


  • Vancouver, Canada TT Acquisition Full time

    TT Acquisition specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The TT Acquisition team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the Vancouver...


  • Vancouver, Canada TT Acquisition Full time

    TT Acquisition specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The TT Acquisition team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the Vancouver...