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Food Support Services Officer

5 months ago

Montréal, Canada Welcome Hall Mission Full time

Number of positions: 1

The Food Support Services Officer welcomes Community Support members and ensures that their information is entered for their subscription to the various services offered. Depending on the status, he/she sees to the opening/updating of the clients' profile. He/she refers and/or registers the users to other relevant services.

He also ensures that phone calls are received or that members who have left voice messages are called back, and sees to the scheduling of appointments for clients. He/she also ensures that appointment/information requests are answered on the Welcome Market inbox.

Prepares and makes available materials, information and communications to be distributed to members. He/she ensures that he/she has the necessary office equipment to accomplish his/her work.

During food distributions, the Food Support Services Officer performs various tasks and also acts as a liaison officer, thus ensuring the smooth running of the Market's activities.

Location : Saint-Henri et Montréal-Nord (flexible to do both)

Job type
- Full time (37,5h per week)
- Permanent
- 20$/h
- Daytime work from Monday to Friday and stable schedule
- 8am to 4pm

**Primary Tasks and Responsibilities**:

- Open and update member profiles
- Act as a liaison for food distributions
- Scheduling appointments and phone/voice mail follow-ups
- Data entry, report writing/production/other administrative tasks
- Preparation and provision of materials

**Desired Profile**:

- Discrete
- Excellent oral and written skills in both English and French
- Ability to work under pressure
- A minimum of one (1) year’s experience working in customer service

**Why Welcome Hall Mission?**:
**The many benefits of a career with us**
- Good work-life balance
- Social benefits that promote wellness
- Pension plan with Employer contribution
- A dynamic and creative work environment
- Accessible by public transportation
- Access to parking if you come by car
- We work together to transform Montreal