Team Lead, Client Experience

3 weeks ago

Gatineau, Canada Sephora Full time

**Job ID**: 220860

**Store Name/Number**: QC-Les Promenades Gatineau (1516)

**Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- ** Client Experience. **Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- ** Embracing Innovation. **Support all World selling cast being properly trained in all Client Interactive Technology.
- ** Event Management. **Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- ** Performance Assessment & Development. **Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- ** Entrepreneurial Spirit. **Demonstrate a strong understanding of the store’s sales performance and business opportunities.

**We’d love to hear from you if**
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Team Lead, Client Services

    2 days ago

    Gatineau, Canada Sephora Full time

    **Job ID**: 221576 **Store Name/Number**: QC-Les Promenades Gatineau (1516) **Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific...

  • Customer Success Team Lead

    1 month ago

    Gatineau, Canada Smile Innovations Group Full time

    **ABOUT MILIDENT** Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its...

  • Advisory Agent

    1 month ago

    Gatineau, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Advisory Agent

    1 month ago

    Gatineau, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Advisory Agent

    4 weeks ago

    Gatineau, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Advisory Agent

    4 weeks ago

    Gatineau, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Member and Client Experience Advisory Agent

    4 weeks ago

    Gatineau, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Team Lead

    4 days ago

    Gatineau, Canada Comtech Full time

    Job title: Software developer Team lead Department: R&D Revision date: 5/15/24 Location: Gatineau, QC At Comtech, public safety communications management is not a sideline, it's our single focus. Our user-centric, multimedia 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of...

  • Customer Experience Lead, Buckingham, Gatineau, Qc

    2 days ago

    Gatineau, Canada Scotiabank Full time

    Requisition ID: 170653 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service...

  • Team Lead

    1 week ago

    Gatineau, Canada Smile Innovations Group Full time

    **Team Lead - Removables** Reports to: General Manager **ABOUT MILIDENT** Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services...

  • Operations Lead

    1 month ago

    Gatineau, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Gatineau - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 223310 - Date of publication: 2023.01.28 POSITION Operations Lead PROFILE Job ID: 223310 Store Name/Number: QC-Les Promenades Gatineau (1516) Address: 1100 Boulevard Malone West,...

  • Operations Lead

    1 month ago

    Gatineau, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Gatineau - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 224612 - Date of publication: 2023.03.01 POSITION Operations Lead PROFILE Job ID: 224612 Store Name/Number: QC-Les Promenades Gatineau (1516) Address: 1100 Boulevard Malone West,...

  • Operations Lead

    1 month ago

    Gatineau, Canada Sephora Full time

    **Job ID**: 223310 **Store Name/Number**: QC-Les Promenades Gatineau (1516) **Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store...

  • Operations Lead

    1 month ago

    Gatineau, Canada Sephora Full time

    **Job ID**: 224612 **Store Name/Number**: QC-Les Promenades Gatineau (1516) **Address**: 1100 Boulevard Malone West, Gatineau, QC J8T 6G3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store...

  • Client Accommodation Services Manager

    3 days ago

    Gatineau, Canada Public Services and Procurement Canada Full time

    Public Services and Procurement Canada - Real Property Services Gatineau (Québec) AS-06 $95,209 to $102,712 Self-declaration: Want to learn more? **Closing date: 9 February 2023 - 23:59, Pacific Time** **Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad. **Important messages**: Giving you the best chance to...

  • Client Advisor

    1 month ago

    Gatineau, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and...

  • Associate Group Lead, Commercial Banking

    5 days ago

    Gatineau, Canada Scotiabank Full time

    Requisition ID: 196346 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** This position will report to the Director & Group Lead, Client Relationships (Mid-Market), Commercial Distribution. This role will include people management, working closely with internal partners at all levels while...

  • Customer Experience Coordinator

    1 week ago

    Gatineau, Canada H2O Lifeguard and Recreation Management Full time

    **H2O Gestionnaire de sauveteurs et de loisirs **:Opportunités de carrière **Poste **:Coordinateur/trice de l'Expérience Client **Horaire **:Temps plein, en semaine H2O est une organisation qui offre des services de gestion d'équipements aquatiques et de loisirs en fournissant des membres d'équipe hautement professionnels aux propriétés de ses...

  • Client Advisor

    1 week ago

    GATINEAU, Canada Royal Bank of Canada Part time

    Job SummaryJob Description***This is an opportunity for candidates to express their interest in current and future positions in Outaouais locations***What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...

  • Client Advisor

    2 weeks ago

    Gatineau, Canada Royal Bank of Canada> Full time

    Job SummaryJob Description***This is an opportunity for candidates to express their interest in current and future positions in Outaouais locations***What is the opportunity?As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new...