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Manager, Valve Service

3 months ago

Kitimat, Canada Spartan Controls Ltd. Full time

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

**Summary**:

- Promoting a culture focused on creating exceptional customer experience
- Engaged Leadership with direct reports and other Managers across Spartan Controls.
- Service fulfillment process optimization
- Lead by example. When needed, working directly on the floor with the technicians or in the field with customers.

**Role and Responsibilities**:
**Exceptional Customer Experience**
- Continually find ways to understand the value the customer wants - Customer Journey Mapping, Site Visits
- Engage with Sales and other Valve and Actuation operations Leaders to establish Customer-centric strategies and value specific segment needs
- Find ways to say “yes” - to differentiate Spartan
- Monitor and distribute workload across the Service Advisor and coordinator teams

**Engaged Leadership**
- Develop plans to identify and anticipate resource needs
- Demonstrate a continual commitment to lead by example. Including hands-on in the shop.
- Collaborate to build peer support and strong internal company relationships with other key Spartan Managers across Spartan
- Consistent connection and communication across the Regional Service teams
- Performance development discussion opportunities, mentoring and training
- Empower Spartans to be part of the solution
- Effective change management leadership

**Order Fulfillment Process Optimization**
- Support Spartan growth initiatives
- Collaborate with other Spartan Service Centers to meet customer deliverables
- Look for ways to improve processes and increase efficiency, balanced with customer experience
- Leverage best practices across all of Spartan through Sales Ops connection
- Support consistent implementation of company initiatives such as Path; understand and communicate Spartan and V&A business strategy
- Identify and keep current with key policies and economic, political, and social trends that affect the organization

**Community Ambassador**
- Develop strong relationships with local vendors, customers, and the local Indigenous peoples
- Attend local career fairs and community events
- Promote Spartan within the community

**Qualifications and Skills**:

- Post secondary education preferred, Instrumentation or Electrical Journeyperson
- 5+ years of order fulfillment experience
- Strong ‘Customer First’ focus
- Excellent interpersonal skills; strong team player
- Understand and support the need for change and provide direction during the change process
- Demonstrate behaviors that are consistent with our Spartan culture and team objectives
- Motivate others through a positive and encouraging attitude, advocating for and helping the team
- Ability to clarify and explain roles and objectives to individuals and to the team
- Competent at managing conflict and the ability to build cooperative teams
- Ability to make tough decisions and provide positive and corrective feedback
- Continued commitment to your personal development
- Entrepreneurial work ethic

Close Date: April 14, 2024 (11:59 pm MST)

IND123

Requisition ID: 1100