Associate Manager, Ecommerce Integration

2 weeks ago

Toronto, Canada CT Corporation Full time

**What you’ll do**

As an Associate Manager within the Digital Experience Integration team, you will work closely with cross functional teams such as, Contact Center, Store Operations, Site Merchandising, Digital Product, Network Fulfillment, In-Store Technology and IT to improve efficiencies to deliver a best-in-class customer and store digital experience. You will be responsible for building and fostering those relationships to improve our collective performance and will be a key partner in delivery of the required processes, and change management to support digital commerce. To be effective, you must have a good understanding of the business, the stores, the external landscape and have an ability to work effectively with the complexities inherent in the related business processes.
- Proactively drive cross-functional and cross-banner integration on events & deployments that affect our digital ecosystem
- Provide a view into all upcoming scheduled events & deployments that require digital integration
- Identify who needs to be involved in above mentioned events & deployments and act as “air traffic control” to ensure proper engagement, preparation and execution
- Drive and observe end-to-end processes on events & deployments - including the completion of retrospective summaries to drive and foster continuous improvement.
- Organize, host, drive content and present in cross-functional team meetings
- Develop/maintain process playbooks & contingency plans in a centralized location for future reference
- Analyze data and gather insights to identify critical areas for improvement, providing updates in monthly executive leadership meetings and on eComm Operations reporting
- Support our business units in developing the appropriate content and direction for store facing communications in conjunction with Store Operations & eCommerce Operations teams
- Act as change agent, challenge the status quo, and evolve processes for the business
- Maintain and encourage open lines of communication between cross-functional teams
- Act as project manager on key delivery initiatives to drive operational improvements across all banners
- Practice thought leadership, change management processes, agile and lean methodology
- Foster a collaborative, inclusive, forward-thinking and fun environment at a team and cross-functional level

**What you’ll bring**
- 3+ years progressive eCommerce/Store Operations experience.
- Post-Secondary education in Business and or a related field.
- Strong analytical skills, action oriented, highly motivated and results focused.
- Strong customer service orientation.
- Very strong communication skills both verbal and written to effectively deliver insights and interact with teams effectively.
- Agile and innovative individual who can manage in an environment of change and ambiguity.
- Experience in process development and implementation of communication strategies.
- Ability to create realistic action plans, while taking into consideration time constraints and resource availability.
- Experience analyzing data to drill down into key, actionable insights.
- Must excel in a team environment with the ability to assume leadership responsibilities.
- Embraces and leads innovative solutions that improve performance and efficiency of processes.
- Excellent organizational and time management skills.
- Ability to manage through complex and layered approaches.
- Project Management experience is an asset.

**Hybrid**

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-GT1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.

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