Ecommerce Customer Service Associate

3 weeks ago

Toronto, Canada Merchant of Tennis Full time

Our retail warehouse requires an experienced eCommerce Customer Service Associate to assist in the day-to-day operations of our eCommerce channel. The main responsibilities of this position include processing online orders from start to finish, communicating with customers, coordinating with warehouse management, keeping detailed records while delivering all tasks accurately and professionally.

Reports to: eCommerce Manager
Compensation: Hourly wage based on experience

**Responsibilities**
- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Ensure accurate invoicing and inventory control for all transactions
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with medium to high fraud risk are flagged and escalated to Manager
- Monitor orders for special instructions/promotions
- Flagging of any inventory, system, product or content errors
- Identify opportunities for process improvements
- Assist in other areas when needed

**Skills**
- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 - 2 years of customer service and in a previous eCommerce role
- Proficiency in MS Office software required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Teamwork oriented exhibiting willingness and flexibility to learn and perform new tasks

**Working Conditions**
- Full-time 5 days/week equivalent to 40 hours
- Available to work Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods

**Physical Requirements**
- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely

Reports to: eCommerce Manager
Compensation: Hourly wage based on experience

**Responsibilities**
- Process assigned customer orders/returns and manage through to shipment in a timely and accurate manner
- Performing pick, pack and ship checklist to ensure accuracy for each order
- Ensure accurate invoicing and inventory control for all transactions
- End of day filing and closing procedures
- Maintain proper update and filing of orders and shipping documents
- Ensure orders with medium to high fraud risk are flagged and escalated to Manager
- Monitor orders for special instructions/promotions
- Flagging of any inventory, system, product or content errors
- Identify opportunities for process improvements
- Assist in other areas when needed

**Skills**
- Dynamic, enthusiastic, positive and collaborative professional
- Excellent customer service skills required
- 1 - 2 years of customer service and in a previous eCommerce role
- Proficiency in MS Office software required
- Good interpersonal and communication skills
- Excellent organizational and attention to detail
- Teamwork oriented exhibiting willingness and flexibility to learn and perform new tasks

**Working Conditions**
- Full-time 5 days/week equivalent to 40 hours
- Available to work Tuesday to Saturday 10am to 6pm
- Some evening, weekend and overtime work might be required during events and busy periods

**Physical Requirements**
- Able to lift 50lbs of weight unaided
- Able to spend long periods of time standing
- Able to operate a hand jack
- Able to operate a motor-vehicle safely

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