Case Officer

2 weeks ago


Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 45055

Ministry: Justice

Location: Edmonton

Full or Part-Time: Full-time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open

Closing Date: July 4, 2023

Classification: Subsidiary 01B 3625 Administrative Support 6

**About Us**:
Alberta Justice helps ensure all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, the criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. Follow this link to find out more about our department

The Family Support Order Services (FSOS) Branch, Courts and Justice Services Division (CJS) helps families achieve their court ordered support obligations. We are committed to providing fair, impartial, supportive, informative and courteous service.

**Role**:
Are you an individual who enjoys working in a fast paced environment, working in a positive but challenging environment where your efforts make a difference in the lives of others? Do you have strong problem solving and communication skills, ability to juggle multiple tasks at any given time? If so, Maintenance Enforcement Program (MEP) is looking for individuals committed to providing quality customer service to internal and external customers.

The Case Officer is the primary decision maker and point of contact for clients and stakeholders of the MEP on matters related to the collection and enforcement activities on MEP files.

Incumbents can be assigned to any of the MEP work units that are directly, or indirectly, responsible for the delivery of services and are required to be proactive in the detection of file issues, as well as reactive to file inquires, and to design and implement solutions to secure compliance or resolution by way of conducting inquiries, negotiations, initiating collection and/or enforcement actions, as well as displaying the creativity necessary to craft solutions for unique or unusual situations, all delivered in a responsive, professional and impartial manner while acting as the frontline ambassador for the program. The incumbent operates within a changing and highly legislated environment and are therefore required to be adaptive to change.

The main responsibilities of these positions include, but are not limited to:

- Processing client information into internal computer system
- Negotiating payment arrangements
- Initiating enforcement action
- Communicating and working with clients to maintain regularity of payment
- Analyzing, interpreting and action related correspondence or forms including court orders, Statement of Finances, Child Status Reviews and other related legal documents
- Referring files to other collection units
- Excellent customer service and telephone etiquette
- The ability to treat all of our clients with Respect and Integrity
- Excellent written and oral communication skills
- Strong attention to detail; the ability to multi-task and set priorities
- The ability to deal with confrontation and sensitive situations with tact and diplomacy.
- Excellent problem solving and analytical skills

Our Case Officers are team players and are in frequent contact with a wide group of stakeholders on a daily basis.

If this opportunity interests you, please do not hesitate to apply

**Qualifications**:
A High School Diploma plus a minimum of four years related progressively responsible experience

**Equivalencies considered**:
Directly related education or experience will be considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

**Required**
- Experience such as collections, customer support and/or administrative support
- Please outline how your experience relates to the qualifications in detail in your cover letter. Your written ability will be assessed through your cover letter. Applications without cover letters will not be considered.

**Assets**:

- Experience analyzing and working with court orders and related legislation
- Experience previously working in the Family Support Order Services Branch
- Experience in a Call Centre environment
- Knowledge of computer systems and software and ability to learn in-house ones

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans.

This link will assist you with understanding competencies:
**Salary**:
$2,042.85 - $2,511.73 bi-weekly
($53,318 - $65,556/year)

**Notes**:
This competition may be used to fill current and future permanent and temporary vacancies across the Government of Alberta at the same or a lower classification level.

Minimum of two references, both supervisory from current or previous roles, will be required upon demand.

Hours of Work: Monday - Friday, 8:15 am - 4:30 pm (core hours) (36.25 hours


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