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Airline Sales and Service Agent

4 months ago

Quebec City, Canada Trans-Sol Aviation Service Inc Full time

Work Term: Temporary
- Work Language: Bilingual
- Hours: 32 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
- or equivalent experience
**Tasks**:

- Relay messages to operations control and downline stations
- Maintain work records and logs
- Trace missing baggage and/or cargo shipments
- Assign seats, prepare boarding passes and check baggage
- Assist clients/guests with special needs
- Attend boarding gates and assist pre-boarding passengers
- Make, cancel and change flight reservations
- Prepare and issue tickets and receipts
- Process money, cheques and credit/debit card payments
- Provide customer service
- Reserve seats for general public, travel agencies and tour companies
**Computer and technology knowledge**:

- Central reservation system (CRS)
**Type of experience**:

- Airline reservation
- Airport ticket sales
- Baggage check-in
- Call centre
- Cargo check-in
- Government air service
- Load planning
- Travel agency
**Security and safety**:

- Airport security clearance
- Bondable
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Weight handling**:

- Up to 23 kg (50 lbs)
**Personal suitability**:

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Interpersonal awareness
- Judgement
- Reliability
- Team player
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:

- Bonus
**Long term benefits**:

- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Wellness program