Customer Service Technician

1 month ago


Port Coquitlam, Canada Evolution Technologies Inc. Full time

**Job Summary**

**Key Responsibilities**:

- Create/update service guides during off-peak times.
- Diagnose and repair mobility equipment.
- Perform routine maintenance, including parts replacement and adjustments.
- Communicate with customers to assess needs and explain repairs.
- Maintain accurate service records
- Ensure all work adheres to safety and quality standards.

**Requirements**:

- High school diploma or equivalent; technical certification is a plus.
- Familiar and comfortable with using software to create and maintain service documents.
- Experience in bicycle, wheelchair or mobility equipment repair.
- Strong mechanical troubleshooting skills.
- Comfortable diagnosing and assisting with repairs over the phone.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.

**Why Join Us?**

Evolution Technologies Inc, founded in 1994, is a market-leader in the durable medical equipment industry. At Evolution, we believe that exceptional customer service is the cornerstone of our business. We offer a collaborative, supportive work environment with opportunities for career growth and development. As a Customer Service Technician, you'll have the chance to make a real impact on both our customers and our team, contributing to the success of the business.

**Job Types**: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Port Coquitlam, BC V3C 2J9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person



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