Technical Support Student

2 weeks ago

Edmonton, Canada Bird Construction Full time

Technical Support Student

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

We are seeking a Technical Support Student to join our team for 8-12 months starting in May 2023. This role will have positions available throughout in Winnipeg and Edmonton.

What You’ll Be Working On

Our internships, co-ops, and summer terms are designed to provide you with a business relevant project that will allow you to independently manage your own area of responsibility, while receiving support from an assigned Supervisor. We’ll help you discover your strengths and development areas in a challenging, fun, and supportive work environment.
- Responsibilities-
- Perform basic and moderately complex level one troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, mobile devices, desk phones, and printers.
- Fulfil service requests such as granting network drive access, administration of distribution lists, creation/modification/disabling accounts, fulfilling software requests, etc.
- Install, and troubleshoot end user printers.
- Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Understand and follow all documented service operations policies and procedures.
- Document processes, procedures, and Knowledge Base articles.
- Work in a large team environment, supporting and assisting peers.
- Direct unresolved issues to the next level of support personnel.
- Identify and suggest possible improvements to procedures.
- Participate in the evaluation/implementation of ITIL best-practice operational processes.
- Maintain an inventory of installed hardware and software.- Who We Need On Our Team-
- You are currently enrolled in Computer Science, or Software Engineering, or equivalent program, and will complete at least one more semester of education following your internship and possess a GPA of 3.0 or higher
- Ability to lead and operate within an environment where change happens frequently
- Ability to forge, grow and maintain positive relationships
- Exemplify the Ideal Team Player - Hungry, Humble, Smart
- Highly developed interpersonal, communication, and organizational skills
- Sense of urgency and strong commitment to achieving goals
- Ability to work collaboratively with a positive attitude
- Residency, or a valid work permit which would allow you to work for Bird Construction or one of our wholly owned subsidiaries
- If you are selected for a role in a safety-sensitive position, you will be required to successfully complete a Medical and/or Alcohol & Drug tests

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are

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