Technical Support
2 weeks ago
**Job Title**: Technical Support
**Department**: Technical Specialists - Service, Support, and Sales
**Reports To**: VP, Sales and Marketing
**Direct Reports**: None
**Location**: Edmonton, AB, CA
- Customer Facing Team (i.e., Sales Team, Distributors, Integrators, and Re-Sellers): They will provide Technical Expertise to not only help the team facilitate the sale but assist in post-sale activities such as share installation/integration knowledge, assist with commissioning, and if required, help with troubleshooting.
- Internal Team (i.e., Product Development, Production, and Service): They will work with internal members to assist in the development of new products, features, or functionality as well as assist in troubleshooting the product either being manufactured or being returned for service.
**Desired Work Experience**: Prior experience with either gas detection, measurement instrumentation, analytical equipment, or control systems in any of the following areas is an asset:
- Field experience with installation, commissioning, and troubleshooting,
- Previous maintenance or support roles,
- Project Management experience, or
- Inside or outside sales experience.
**Requirements**:
- Strong interpersonal and teamwork skills
- Ability to manage customer expectations/experience
- Comfortable and confident in presenting technical information
- Proven troubleshooting capabilities
- Detail oriented
- Ability to lift 20 kg (45 lbs.)
- Expected Hours of Work: 8 hours/day, 5 days/week, with occasional overtime
- Experience with using standard hand and power tools
- Willing to travel domestically and internationally (estimated 4-6 weeks per year)
- Familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.)
- Class 5 Drivers License
- Fulfills the requirements necessary to enter/work in an industrial facility
- Has the ability to obtain: WHMIS, CSTS, Fall Protection, and H2S Alive
- Perform all work in a safe manner according to procedures and protocols
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Schedule:
- Monday to Friday
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