Customer Success Manager, Enterprise Key Accounts

3 weeks ago

Toronto, Canada Vena Solutions Full time

**_Please note this is a 1 year contract position._**
- This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-remote_

**About the role**:
Are you someone who loves to build deep and meaningful client relationships? Do you enjoy advocating for customers and making them wildly successful? Do you want to learn and grow with an amazing team in the fastest growing CPM cloud company in the world?

Then an Enterprise Customer Success Manager role at Vena Solutions might be a great fit As a Customer Success Manager, you will own a portfolio of customers and will be responsible for ensuring their success on the Vena platform. We are looking for sharp finance and tech-savvy minds with a passion for making people's lives better. You will work directly with our clients to understand business and technical requirements, and work closely with the implementation/support teams to ensure success.

**What you will do**:

- Manage relationships: you will actively manage client relationships to increase adoption, ensure retention, and increase satisfaction
- Advise: you will establish a trusted advisor relationship with your clients and strategically position our solution, driving adoption
- Build: you will build relationships with customers at all levels from end users and individual contributors to IT Managers and Senior Executives
- Infuse enthusiasm: you will ignite a sense of excitement with the client, encouraging adoption and expansion
- Communicate: you will consistently touch base with clients throughout the contract lifecycle, escalating important issues where needed
- Advocate: you will be the single point-of-contact for customers. You will represent the voice of the customer to internal teams
- Expand & Renew: you will work to identify, develop and close upsell opportunities for additional products and services. Also, collaborate with customers proactively to secure their ongoing business through renewal
- Occasional travel to client events and site visits (as needed on a limited basis)

**Does this sound like you?**:

- 7+ years of prior experience in Sales or Customer Success Position (FP&A experience is nice to have)
- You have technical prowess, love to play with technologies, and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
- You are empathetic and know how to think like you are the customer, believing that your customer's success is your success
- You easily gain the trust of those you work with, whether they are internal or external clients
- You are a great team player and can also thrive in self-managed and independent environments
- You recognize gaps in process or detail and show initiative to suggest solutions
- You enjoy being customer facing and have a proven record of being a customer advocate
- You have exceptional organizational, presentation, and communication skills

**Not checking every box?**

**Why choose Vena?**
- **Total Rewards**: Grow with Vena and celebrate its success with our Employee Stock Option Program (ESOP). We look ahead and invest in your future with our Retirement Savings Matching Program. We also provide comprehensive health benefits through our employer group plan effective from day one.
- **Unique Culture**: Join us in our ongoing commitment to build a diverse and inclusive workplace. Every voice, action and idea matters at Vena.
- **Career Growth**:We invest in your job training, professional development and continuing education and offer an Education Subsidy. Pursue your interests and chart your growth towards a new position on your current team or a new one. **Vena had 240+ employee promotions and internal moves to new roles in 2022**:

- **Executive Leadership**: Be inspired by our executive leadership as they lead and motivate our team.
- **Read what employees say about working at Vena**
- Glassdoor
- Comparably
- Indeed

**Please note**:All interviews will be conducted using Zoom. **We believe everyone should get to work from a location that suits their job and lifestyle the best, whether that is at home, in office, or a hybrid.

Vena celebrates the differences that make us all unique and strives to make our workplace accessible however we can.

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