Assistant Service Manager
3 weeks ago
**Job Title: Experienced Service Manager**
**Company Overview**:
Join our dynamic team at Park Mazda, a family-owned and operated automotive dealership committed to providing top-notch service and building lasting relationships with our customers. We pride ourselves on delivering exceptional service while fostering a collaborative and supportive work environment. As we continue to expand our operations, we are seeking a highly skilled and experienced Service Manager to lead our service department.
**Position: Experienced Service Manager**
**Location**: Sherwood Park, AB
**Responsibilities**:
- Lead, mentor, and motivate a team of service technicians and support staff to achieve departmental goals and deliver superior service to customers.
- Develop and implement service strategies to enhance customer satisfaction, retention, and loyalty.
- Plan and schedule service appointments, ensuring optimal utilization of resources and timely completion of work.
- Monitor service performance metrics, analyze data, and implement corrective actions as necessary to meet or exceed targets.
- Collaborate with other departments, such as sales and operations, to optimize service processes and enhance overall business performance.
- Ensure compliance with company policies, procedures, and industry regulations.
- Handle escalated customer issues and resolve them promptly to maintain high levels of customer satisfaction.
**Requirements**:
- Proven experience (3+ years) in a service management role, preferably in the automotive industry.
- Strong leadership skills with the ability to inspire and motivate teams to achieve excellence.
- Exceptional customer service orientation with a passion for exceeding customer expectations.
- Proficiency in planning, organizing, and prioritizing tasks to meet deadlines and objectives.
- Track record of achieving and surpassing service-related KPIs and targets, with tangible examples to showcase accomplishments.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders.
- Detail-oriented mindset with strong analytical abilities for data-driven decision-making.
- Bachelor's degree in a relevant field or equivalent work experience.
**Benefits**:
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, vision care, and more
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
**How to Apply**:
Join us in our mission to provide unparalleled service and be part of a family-owned and operated automotive dealership dedicated to excellence
**Job Types**: Full-time, Permanent
**Salary**: $50,264.70-$114,672.07 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Experience**:
- Management: 3 years (required)
- Customer service: 4 years (required)
- Dealership: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Sherwood Park, AB T8A 4N5 (required)
Work Location: In person
Expected start date: 2024-02-27
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