Presales Technical Consultant

3 weeks ago

Toronto, Canada Hewlett Packard Full time

The Inside Channel Systems Engineer (ICSE) collaborates with peers to develop and drive the Technical Enablement of HP Partners in the US and Canada. As a member of the Channel Sales Engineering team, you will be responsible to present, position, and answer technical questions regarding the full suite of HP Solutions. You are a self-starter, keen to learn and understand collaboration industry trends and how HP's solutions enable our Partners to win in their markets.

**Responsibilities include**
- Support HP's Channel Sales team to achieve Revenue Objectives via Technical Sales Enablement Training, Q&A (chat) technical support, Solution Demonstrations and Partner Program Growth Objectives.
- Generate enthusiasm and passion for HP Solutions throughout the Partner Ecosystem
- Assist Partners in achieving HP Product and Solution Certifications
- Support Inside Channel Sales in technical discussions with partners and end-users
- Effectively understand and position complex HP technologies with emphasis on Microsoft Teams, Zoom, RingCentral and similar Cloud based UC&C Platforms.
- Effectively position HP products and solutions recognizing the competitive landscape
- Refer support issues to HP Global Services (Post Sale)
- Refer partner sales opportunities to the HP Territory Sales Teams

**Job Requirements**
- Provide Pre-Sales Technical in a fast-paced, high volume environment in order to successfully achieve regional Sales quota and productivity metrics
- Confidence in sales conversations with all levels from management to technical professionals
- Answer in-bound questions (e.g. via Chat) from Partners regarding Poly Solution & Capabilities
- Comfortable being on Video calls for long durations of the work day
- Ability to position IP Based Unified Communications solutions, including key competitive differentiators
- Ability to effectively configure and troubleshoot technology demonstrations o Capable of explaining complex technical concepts in simple terms to a diverse audience
- Ability to organize effectively and follow-up with high responsiveness to multiple inquiries simultaneously
- Ability and willingness to learn new collaboration technologies
- Excellent written and verbal communication skills
- Technical Sales experience is highly advantageous
- Gregarious, engaging, confident, inquisitive and well-spoken personality is a must.

**Preferred Qualifications**
- Excellent Presentation Skills, Command of the English Language (French as a 2nd language is high desirable)
- Strong UC experience\knowledge with: TCP/IP, Subnetting, DHCP, DNS, VLANs, IP Routing, QOS/Diffserv, SIP\H.323 experience
- Registrar, Gatekeeping, SDP Negotiation, Microsoft PowerShell, and associated administration
- VOIP telephony experience (Dial Plans, Call Admission Control, Bandwidth Management).
- Audio-Visual knowledge to include: HDMI, Echo Cancellation, Audio Mixing would be an asset
- Diploma or Bachelor’s Degree in Information Technology

**What do we have to offer?**
- Joining a fun and supportive global team, going through a journey of change and globalization, truly making an impact on HP's success in the future.
- Joining a community that sets high standards, actively supports personal and professional development, and strives to provide an optimal work life balance.

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