Application Production Support

3 weeks ago

Montréal, Canada BNP Paribas Full time

APPLICATION PRODUCTION SUPPORT (JOB NUMBER: IT-100424-002-MN)

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

**The position at a glance**

The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.

APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support.

**In detail**
- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards, and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
- Participate in global projects working with teams from US, Canada, Paris, India.
**The strengths and skills that will help you succeed**
- Minimum 5 years’ experience in support
- Hands on experience with UNIX, Linux and Shell Scripts.
- Hands on experience with Oracle (preferred) SQL and PL/SQL.
- Experience with Windows servers.
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Strong problem-solving skills.
- Possess time management and priority management skills.
- Team player while being able to work autonomously.
- Ability to work under pressure to support critical 24x7 production platform.
- Excellent verbal and written communication skills.
- Experience of working with geographically diversified teams.
- Knowledge of the English language is required.

Preferred qualifications
- Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc, will be an asset.
- ITIL Framework knowledge will be an asset (incident/problem/change process)
- Ability to use Excel for data analysis and reporting

**What’s in it for you**

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

**What you need to know**
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;

**Diversity, Equity and Inclusion (DE&I) at the heart of our commitments**

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (_Employment Equity Act_ and _Canadian Human Right Act_).

To learn more about our DE&I commitments, click here

**About us**

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development

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