Quality Control and Improvement Analyst

7 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of the Regulatory Compliance Management (RCM) Programs team within Enterprise Wide Compliance (EWC), the Quality Control & Improvement Analyst will work with the Sr. Consultant Quality Control & Improvement, reporting to the Director, RCM Programs. The role's objective is to support the execution of a risk-based quality control and improvement program that provides reasonable assurance on the quality and efficiency of RCM processes. This role will analyze data and quality review outcomes to identify areas for improvement and implementing strategies to enhance overall quality control and operational effectiveness of RCM processes.
- At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend _2_-_3_ days per week on-site, while other days will be remote._

How you'll succeed

Quality control - Assist with the identification, development, and maintenance of required procedures and processes related to Quality Control and Improvement activities. Prepare and maintain records of Quality Control testing. Investigate and analyze the root causes of quality issues and operational inefficiencies.

Analysis and Documentation - Conduct thorough analysis quality RCM process control reviews performed and based on insights identify opportunities/recommend improvements to enhance the effectiveness and efficiency of RCM activities, including areas for enhancement of methodology (including documented policies and procedures), training and process changes. Document for escalation, non-conformance issues considered material and assist with identifying solutions with relevant stakeholders. Assist with the compilation of data/content for production of periodic Quality Control reports. Assist in benchmarking initiatives to ensure best in class Quality Control practices.

Program execution - Execute a risk-based quality control and improvement program that provides reasonable assurance on the quality of RCM processes and key outputs including, RCM Library, compliance risk assessment, regulatory development monitoring, and compliance reporting. Share internal/external insights, lessons learned and enhancement opportunities with RCM Programs and leaders for consideration. Collaborate with Oversight Functions to ensure adherence to established quality guidelines. Identify opportunities for process improvement through data analysis and continuous monitoring. Ensure compliance with regulatory and enterprise requirements by reviewing quality of deliverables produced by the Compliance team and to improve performance of day-to-day activities. Assist with identifying opportunities for continuous quality monitoring using relevant data points, reporting and dashboards.

Who You Are- You can demonstrate 3 to 4years experience in executing quality control and continuous improvement activities. Prior RCM experience is an asset.- You can demonstrate 3 to 4years experience in Quality Assurance and process improvement within banking or financial services with working knowledge of risk management environment, standards, regulations, and mitigation and experience in identifying continuous improvements- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise and conveying findings, recommendations effectively to influence key stakeholders.- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way, through excellent written and presentation skills.- You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based

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