Event Customer Service Representative

3 weeks ago

Toronto, Canada Reimagined Parking Full time

**Description**:
**Location**: Lot 153 - 200 Queens Quay West
**Start Date**:November 18, 2024
**End date**:N/A
**Shift**:Shifts Vary (dependent on events typically Friday to Sunday)

**Deadline**:Wednesday, October 23rd, 2024, at 5:00pm
**This is an internal position for all SEIU Impark employees.**

As an Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

**Key Responsibilities**:

- Assisting customers who are unsure of how to pay for their parking
- Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
- Assist customers with the overall in/out process of parking
- Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
- Prepare shift reports and ticket sorting
- Prepare shift bank deposit
- Identify and report parking equipment deficiencies and safety concerns to direct supervisor
- Litter pick up and now shoveling/salting (as required)
- Other duties assigned
- Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
- Responsible for the collection of cash and front line revenues
- Control all lot revenues and record keeping as it relates to work performed
- Interacts face to face with our customers
- Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
- Control of all tools and equipment required to perform his/her duties
- Must be organized
- Make suggestions and recommendations relating to the way various jobs are performed
- Consults with his/her supervisor or manager regarding items of relevance to the parking operation
- Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
- Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
- In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
- Act as a front line employee which is considered an extremely important function of this position
- Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
- Responsible for prioritization of various jobs with his/her supervisors/manager
- Responsible for tracking levels of stocks as well as supplies

**Skills, Knowledge and Expertise**:

- Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
- Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
- Basic knowledge of both desk/handheld POS parking equipment used at the site
- High School Diploma or GED required
- Basic Technical Education
- Customer Service Experience required
- Parking related Experience

**Benefits**:
Per Collective Agreement

**About Reimagined Parking**:
The Reimagined Parking family of nationally recognized brands-Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

**United States - California applicants only**:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with th

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