Field Tech Analyst

5 months ago

Edmonton, Canada NTT DATA Full time

**Req ID**: 265537

We are currently seeking a Field Tech Analyst to join our team in Edmonton, Alberta (CA-AB), Canada (CA).

**Field Tech/ Desktop Support Technician**

**Client Desktop Support Role Responsibilities**:

- Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers
- Responsible for installing and maintaining all works station hardware and client software
- Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction
- Adhere to all processes, policies, and practices of NTT and the customer.

**Additional Responsibilities include but are not limited to**:

- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- Provide project support as needed

**Expected physical condition: This position is a physical demanding position, which can include: routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and the need to be able to lift 50 lbs.

**Expected Local Travel: There may be times where you need to travel to nearby client locations. This local commuting is dependent on addressing necessary tickets that may come in that will need assistance.

**Basic Requirements**:

- 4+ years' experience desktop, deskside, and / or hardware support experience

**Highly Preferred Skills**:

- A+ desktop certification is highly preferred
- Working within ServiceNow is a plus
- Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
- Knowledge/experience of Linux/Unix operating systems may be required
- Strong client service skills
- Strong verbal and written communication skills
- Manages escalated client situations with a focus on building positive client relationships
- Excellent understanding of internal service processes and able to articulate these to clients
- Strong technical and product knowledge
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Undergraduate degree or equivalent combination of education and work experience

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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