Customer Service Representative Customer Contact
16 hours ago
Company Description
The Customer Service Representative is responsible for coordinating and communicating with customers regarding their Structube in-store and/or online shopping experience, through online or social media reviews, survey responses or online chat. Specifically, the individual must provide a high level of commitment to customer satisfaction and effectively assist customers with their inquiries.
Job Description
- Establish an appropriate and friendly strategy and approach to manage customer reviews, survey responses and chat inquiries
- Ensure customer retention through positive and informative responses to customer reviews, survey responses and chat inquiries
- Analyze overall data of customer reviews and survey responses on various platforms
- Display a customer-driven attitude by providing exceptional service
- Attend to customer inquiries in a timely manner through written correspondence
- Work in collaboration with internal teams effectively to ensure a positive customer experience
- Adhere to established procedures and criteria to provide quality service to customers
- Meet and exceed personal objectives.
Qualifications
- Excellent written skills, in English and in French
- Strong interpersonal skills in a customer-driven environment
- Helpful, self-motivated and resourceful
- Ability to prioritize workload
- Handle difficult situations with comfort and ease
- High school diploma or equivalent.
Additional Information
**What we offer**
- Flexible hours, massage room, snack bar, unlimited coffee, activities with colleagues, etc.
- Health insurance starting six months after hiring
- On-site parking and free electric car charging stations
- Various corporative discounts (gym, cellphone package, etc.)
- 25% discount on all Structube items
- A collaborative and solutions-oriented work environment.
**About us**
Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and nearly 700 employees and counting, Structube's small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team
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