Collection Agent

6 months ago


Toronto, Canada C3 Canada Full time

Responsible for the collection of past due account balances
- Determine suitable repayment plans based upon the consumers financial situation
- Effectively gather information to readily address disputes or billing errors
- Actively listen to consumers and develop solutions to overcome barriers to payment
- Ensure consumer concerns are addressed in a timely manner and that there is transparency in our processes

**Requirements**:

- Must be at least 18 years of age
- Experience in collections or customer service industry is an asset but not required
- Attention to detail and strong work ethic
- Strong written and verbal communication skills
- Innate problem solving ability
- Ability to work independently within a well defined structure

**Job Types**: Full-time, Permanent

**Salary**: $17.50-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to Commute:

- Toronto, ON M1H 3E9 (required)

Ability to Relocate:

- Toronto, ON M1H 3E9: Relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON M1H 3E9


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