Service Manager

5 days ago


North Bay, Canada Volkswagen North Bay Full time

**About Us**:
Volkswagen North Bay is a premier automotive dealership committed to delivering exceptional customer service and top-notch automotive solutions. As a part of our team, you will be joining a community of dedicated professionals passionate about the Volkswagen brand and automotive excellence.

**Overview**:
**Responsibilities**:

- Oversee the daily operations of the service and parts department
- Monitor and analyze service department performance metrics
- Manage service scheduling and workflow to optimize shop capacity
- Manage and lead a team of mechanics and service advisors
- Ensure quality repairs and maintenance services are delivered efficiently
- Provide excellent customer service by addressing inquiries and concerns promptly
- Utilize cash handling procedures accurately
- Maintain inventory levels and order necessary parts
- Collaborate with other departments to enhance overall customer experience

**Experience**:

- Proven experience in a dealership or automotive repair setting
- Strong mechanical knowledge to effectively communicate with technicians
- Proven leadership and team management skills
- Ability to communicate effectively with customers, team members and senior management
- Exceptional customer service skills with a focus on customer satisfaction

If you are passionate about the automotive industry and have the skills and experience to lead our service department to new heights, we would love to hear from you

Pay: $51,281.56-$91,283.74 per year

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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