District Manager

7 months ago

Richmond Hill, Canada MTY Group Full time

Reporting directly to the Senior District Manager, the District Manager serves as the primary point of contact for restaurants and is responsible for leading, supporting, and partnering with franchisees to develop and facilitate the necessary capabilities to achieve results in their assigned restaurants.

**Benefits**
- 6% vacation and 5 mobile days.
- Employee Profit Sharing Plan with matching employer contributions.
- Monthly company wide recognition awards with quarterly and yearly winners.
- Casual business attire workplace.
- Standard or extensive company health and dental plans.
- Health spending account and Wellness spending account.
- Employee Assistance program with access to a wide range of services from mental health to legal and financial coaching.
- 2000$ reimbursement for professional designation costs or continuing education.

**Responsibilities**
- Supervise and manage multiple locations.
- Cultivate strong relationships with franchisees, offering financial analysis, business planning, coaching, and problem-solving support.
- Develop and implement strategies for achieving sales targets and operational efficiency.
- Train and mentor supervisors to enhance leadership skills and improve overall performance.
- Conduct regular store visits to assess operations, provide feedback, and address issues.
- Monitor inventory levels and implement control measures.
- Analyze sales data and market trends to identify growth opportunities.
- Collaborate with cross-functional teams for effective marketing initiatives.
- Resolve customer complaints promptly and satisfactorily.
- Actively participate in meetings to share best practices and address operational challenges.
- Achieve comparable store sales budgets and develop realistic budgets.
- Ensure readiness for new products, program launches, and marketing campaigns.
- Establish business and financial goals with franchisees, reviewing financial statements.
- Conduct regular financial follow-ups to identify opportunities and enhance restaurant profitability.

**Education and experience**
- Post-secondary education in business or related field or equivalent combination of experience and education.
- Proven experience in a supervisory or managerial role, preferably in a retail or multi-location (Minimum 5yr experience in a DM role)
- Knowledge of retail operations, including inventory management and sales strategies
- Experience in multi-unit foodservice management
- Experience in budget management, forecasting and strategic planning in a retail environment.
- A valid driving license and the ability to drive a car as travel is required.
- Ability to work on certain weekend and evenings when required.

**Core competencies and skill sets**
- Detail oriented, strong organizational, interpersonal and communication skills, conflict management and negotiation skills and time planning skills.
- Strong leadership skills with the ability to motivate and inspire teams.
- Excellent judgement and the ability to anticipate key issues and provide resolution.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Familiarity with budgeting and financial analysis.
- Sets a positive example for franchisees and peers.
- Have a strong sense of exceptional customer service.
- Proficient in Microsoft Office Suite

**Job Types**: Full-time, Permanent

Work Location: On the road

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