Customer Service Assistant
7 months ago
**Job description**
Anyload is an integrated design and manufacturing company specializing in the development and production of load cells, scales, and weighing components. Established in 1991, we have expanded our international reach throughout the years to include offices and warehouse locations in Canada, the United States, and China. ANYLOAD Group includes over 120 employees that complete our sales, engineering, and manufacturing departments.
**Key responsibilities**:
- Respond to incoming telephone inquiries and requests from clients, demonstrating a high level of professionalism and courtesy while ensuring that their needs are addressed effectively
- Execute the punctual processing of customer orders, maintaining a keen eye for detail to guarantee the accuracy of each transaction, while also ensuring that all orders are fulfilled promptly
- Undertake the responsibility of promptly and accurately verifying product availability and pricing information in response to customer queries, thereby enabling customers to make informed decisions and facilitating successful transactions.
- Engage in the meticulous preparation and coordination of customer quotations, incorporating product details, pricing, and any pertinent terms and conditions
- Contribute to various administrative tasks, including but not limited to the handling invoices
- Fulfill any additional responsibilities and tasks as delegated by management, exhibiting adaptability and a willingness to contribute to the overall success of the team and the organization
**Requirements and Qualifications**:
- Bachelor’s/Certificate/Diploma in Business, Engineering, or Communications
- Previous experience in Customer Service
- Strong communication skills, written and verbal
- Ability to work in a fast-paced environment and multi-task
- Organized and extremely attentive to details
- Experience with Microsoft Outlook and Excel
- Fluency in English. Working fluency in French/Spanish/Mandarin would be a strong asset.
**Benefits**:
- Extended healthcare & dental insurance
- 2 weeks’ vacation and 5 sick days
- 8-10% Performance-based bonus paid twice a year
- Additional bank holidays: Truth & Reconciliation Day and Easter Monday off
- Company outings for team bonding (eg. summer retreats, team lunches, picnics, kayaking)
- Group RRSP match up to 4%
- Optional Life and Disability insurance
- All work equipment provided
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$65,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
- Morning shift
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Burnaby, BC V5J 4M5 (required)
Work Location: In person
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