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Patient Services Coordinator

4 months ago


Toronto, Canada Hannam Fertility Centre Full time

_Do you have an outgoing personality and enjoy interacting with clients? Do you find yourself effortlessly remembering clients’ names? Do you often make people feel at ease? Are you able to work a flexible schedule including early mornings and weekends?_
- If you found yourself answering yes to all of these questions, then we’d love to hear from you We are looking to add a self-motivated and interpersonal team player to the Hannam Fertility Centre staff as a Patient Services Coordinator._

**The Company**:
We are a team of Doctors, Nurses and Healthcare professionals dedicated to being Canada's trusted leader in fertility care. We offer our patients the shortest time to a healthy pregnancy while making every effort to make the journey the least stressful possible.

Our fertility services include cutting edge diagnostics, Canada’s largest Natural Conception Program, and the world’s leading IVF technology. Our program offers a level of technology quality control and care unparalleled in Canada. We are the only fertility clinic in Canada certified by the American College of Pathologists, the highest standard in the world.

At HFC you can anticipate working with leading physicians and cutting-edge science in a LGBTQ+ friendly, patient-centred flagship facility in downtown Toronto. We are currently recruiting for an experienced **Patient Services Coordinator** to join HFC as a part of our highly successful, fast paced, and rapidly growing specialized healthcare team.

**The Role**:
Reporting to the Manager, Patient Services, the Patient Services Coordinator is to provide excellent customer services to our patients and a high level of efficiency and attention to detail in a very busy clinic environment. The Patient Services Coordinator manages the day-to-day experience of patients in the office and ensures the organizational effectiveness of the front desk. The Patient Service Coordinator maintains the administrative support for the clinic by booking patient appointments, checking in patients, collecting payments and answering incoming phone calls.

While the Patient Services Coordinator has no direct reports, this position plays a key role at HFC working closely with the Patient Services and Finance team, patients, nursing staff, and physicians. This position requires the ability to multi-task, learn quickly, work with a large variety of patients and colleagues, and remaining calm during any difficult situations/conversations.

**Job Duties**:

- Responsible for booking all patient related appointments with Physicians, confirming appointments with patients and rescheduling and cancelling as necessary. This includes booking patient appointments over the phone and in person as well as completing patient related booking tasks received from the clinical teams.
- Make sure all patient reminders are made and all scheduled are kept updated with the current status of each booked appointment.
- Answer and transfer all incoming phone calls into the clinic, taking messages for return calls as needed and returning calls received after hours.
- Keeps EMR records up to date by scanning patient files, test results, and other documents and properly filing them in the patient’s electronic file.

**Qualifications**
- College diploma and/or Medical Office Assistant diploma
- Has a minimum of 2-year experiences working as an office assistant, preferably in a busy medical office environment booking patient appointments
- Knowledge of medical terminology an asset
- Exposure to in-house medical software / CRM / Databases
- Experience taking payments through the use of POS systems, an asset
- Is proficient in Microsoft Office Suite including Word, Excel and Outlook

**Skills**
- Has superior client service skills, confidentiality, and a professional & friendly demeanor.
- Is extremely detail oriented in a bid to ensure accuracy, patient privacy and according to all Clinic guidelines related to maintaining medical records and patient communications.
- Is able to prioritize and seamlessly complete multiple tasks with a high rate of accuracy.
- Develops excellent working relationships with your team & the clinical staff to effectively meet patient needs while running an efficient clinic.

**The Centre**:

- General office conditions
- Busy clinic environment
- Must be able to work safely in a typical computerized office environment with frequent online or in person meetings
- Clinic hours: 7 AM - 3 PM (Sunday - Saturday)

**The Perks**:

- Access to Group Health Benefits on first day of employment
- Retirement Savings Plan (with Employer matching after 2 years)
- Really awesome team

**AODA, Employment Equity and Human Rights Statement**

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code. HFC strives to ensure that its employment practices are free from direct and indirect discrimination a