Assistant General Manager

7 months ago

Gravenhurst, Canada Marriott International, Inc Full time

**Job Number** 24096943

**Job Category** Rooms & Guest Services Operations

**Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Assisting the Operational and Financial Management of the Property**
- Verifies that all brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Manages the operation of the all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Verifies that a viable key control program is in place.
- Maintains current licenses and permits as prescribed by local, state and federal agencies.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.

**Supporting the Management and Development of Departmental Teams**
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
- Sets clear performance expectations with the General Manager.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.

**Managing the Guest Experience**
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

**Conducting Human Resource Activities**
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

The salary range for this position is $64,000 to $79,000 annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Assistant General Manager

    4 months ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: ASSISTANT GENERAL MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Assistant General Manager

    4 months ago

    Gravenhurst, Canada Kubota North Sales and Services Full time

    **Overview** Our Mission is to provide legendary products to our valued customers. To create a secure environment for development and continuous growth resulting in continued success. To recognize that at the core, we are a family business and will continue to operate with ethics, equality and fairness. To fiscally be responsible with our decisions and...

  • Assistant General Manager

    7 months ago

    Gravenhurst, Canada Marriott International Full time

    **Job Number** 24096943 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of the...

  • General Manager

    6 months ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_“How do you live in the moment?”_** - The** General Manager (GM)** reports to the Director of Regional Operations. The General Manager directs and maintains the overall operations of community activities, both internal and external and assures quality care is provided to the Residents. The General Manager coordinates these activities to ensure...

  • General Manager

    4 days ago

    Gravenhurst, Canada The Manor at Gravenhurst Retirement Residence Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At The Manor At Gravenhurst, we are...

  • Assistant Front Store Manager

    4 days ago

    Gravenhurst, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 511 Muskoka Road South, Gravenhurst, Ontario, P1P 1J8 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical...

  • General Labour

    7 months ago

    Gravenhurst, Canada Cottage Country Home Services - MuskokaOrillia Full time

    Looking for a challenge this summer? Join our hard working team in transforming the homes of our community! We are looking for team players who are driven, results oriented, and eager to make their mark this summer. We provide high quality painting/staining services for both Interior and Exterior projects! We are committed to transforming the homes of our...

  • Project Manager's Assistant

    7 months ago

    Gravenhurst, Canada PuroClean North Simcoe & Muskoka Full time

    **Project Manager's Assistant** PuroClean North Simcoe & Muskoka Gravenhurst, ON Full-time, Permanent **PuroClean **has an opportunity for a **Project Manager's Assistant **in the **Gravenhurst** office. PuroClean North Simcoe & Muskoka is a locally owned and operated residential and commercial restoration contractor that is part of a large continent...

  • Administrator (Office Manager)

    3 weeks ago

    Gravenhurst, Canada Muskoka Extreme Full time

    **Muskoka Extreme is looking to fill the role of a Administrator to join our water sports company for the 2024 summer season. If you are an outgoing individual who wants to spend their summer working in beautiful Muskoka, then this is the opportunity for you. This is a full time position and includes weekend work.** **Staff** **accommodations available**...

  • Sales Manager

    4 months ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: **SALES MANAGER** REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration....

  • Restaurant Assistant Manager

    6 months ago

    Gravenhurst, Canada Muskoka Bay Resort Full time

    **POSITION**: Food and Beverage Assistant Manager **DEPARTMENT**:Food and Beverage **STATUS OF POSITION**: Salaried/Full Time Year Round **JOB HIGHLIGHTS**: Comprehensive benefit plan, gratuities, paid vacation **LOCATION**:Gravenhurst, ON **Position Summary** Reporting to the Director of Food & Beverage the Assistant Manager will be the supporting...

  • Administrative Assistant

    4 weeks ago

    Gravenhurst, Canada Birchmere Retirement Residence Full time

    FULL TIME Administration Assistant for a busy Retirement Home **PLEASE NOTE THE POSITION AVAILABLE IS LOCATED IN GRAVENHURST** To provide efficient bookkeeping and secretarial services to the Administrator and other Supervisory staff in the facility. To provide pleasant and courteous clerical support and other assistance as required to Residents, staff...

  • Finance Assistant

    2 days ago

    Gravenhurst, Canada KUBOTA NORTH Full time

    **Finance Admin Assistant** Kubota North is looking for a Finance Administration Assistant to join our growing team! **Required Qualifications**: - Strong attention to detail, accuracy and reliability with the ability to thrive in a fast paced environment - Effective written and verbal communication skills with strong interpersonal and customer service...

  • Maintenance Manager

    3 months ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: MAINTENANCE MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Staff Housing Manager

    4 days ago

    Gravenhurst, Canada Great Gulf Group & Taboo Muskoka Full time

    Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Do you have experience managing staff accommodations and enjoy creating a safe, clean environment for others? Taboo Muskoka is hiring a permanent, year...

  • Temporary Part-time Elementary Assistant Secretary

    3 months ago

    Gravenhurst, Canada Trillium Lakelands District School Board Full time

    TEMPORARY PART-TIME ELEMENTARY ASSISTANT SECRETARY At Gravenhurst Public School This temporary part-time (10-month) position is available starting immediately, not longer than July 4, 2025. This position is responsible for assisting in the secretarial and clerical duties of the school office, all of which relate to supporting educational and student...

  • General Labourer

    6 months ago

    Gravenhurst, Canada Sheppard Construction Full time

    **Job Summary** - Our labourers are responsible for doing manual work requiring high physical fitness and strength to construct structures or buildings. They perform physical and manual work including laying foundations, fitting windows, clearing sites, building walls, digging trenches, etc. **Responsibilities**: - Maintain, utilize, clean and repair...

  • Sales and Marketing Manager

    4 months ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_“How do you live in the moment?”_** The** Sales and Marketing Manager **reports to the General Manager and is responsible for driving sales in the community. **Responsibilities**: - Leverage Lifetimes Living’s consultative sales process “HOME Selling” to help seniors and adult children make informed decisions when choosing a retirement...

  • Pharmacy Assistant

    7 months ago

    Gravenhurst, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 511 Muskoka Road South, Gravenhurst, Ontario, P1P 1J8 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist with the technical functions of dispensing prescriptions,...

  • Apprentice- General Engineering

    4 weeks ago

    Gravenhurst, Canada Summit Search Group Full time

    li>Site-prep, Commissioning, Engineering degree with 5 years of experience in progressive engineering roles, ideally with a background in mechanical engineering or a related field.PLCs, ladder diagrams, electrical design and drawings, mechanical equipment (e.g., li>Automation equipment (e.g., instrumentation, thermocouples, solenoid valves, proximity...