Customer Service Representative

2 months ago

Victoria, Canada Ryan Company Ltd Full time

_Join an exciting team in business for over 50 years and is Western Canada's largest privately owned and operated full service vending company._

The **Customer Service Representative (CSR) Route Driver **position is a key role that involves servicing customer accounts primarily within Victoria and surrounding areas, maintaining inventory, stocking machines, merchandising, diagnostics of machines and most importantly - providing excellent customer care. This person would also work in the warehouse, part-time, putting away inventory.

**Hours of Work - **Full Time - 40 hours per week, includes one or both weekend days

**Essential Duties and Responsibilities**:

- Recognizing proper quantities and type of products needed to fill vending machines to maximize sales and minimize product loss due to expired product.
- Accountability, must be able to work without supervision as the only CSR in your region. Excellent organization, time management skills and multi-tasking abilities.
- Driving a company Sprinter van safely around the city to service accounts
- Stocking and inventory of vending machines. Such as snacks, beverages, ATM machines. Common accounts include; schools, universities, recreation centers, government offices etc.
- Required repetitive lifting of product up to 50 pounds.
- Performs basic vending equipment troubleshooting and repairs. Must have mechanical aptitude.
- Focuses on continuous improvement of processes & efficiency to drive results and growth.
- Maintaining the cleanliness and appearance of machines to make customer purchase experiences appealing.
- Handles customer issues in an efficient and professional manner.
- Communicates effectively with Management.
- Requires solid organizational and problem solving skills to produce quality work and meet tight schedules.
- Must be proactive and a self-starter going beyond specific job responsibilities to ensure goals are achieved or exceeded.
- Records transactions and inventories on company provided hand held electronic device; accountable for cash and product.
- Maintains cleanliness and organization of warehouse and vehicle
- Must have a Class 5 license with clean driving extract._
- Credit and criminal background checks are mandatory._

**What we offer**:

- Competitive wages based on your experience and performance with room for growth.
- Extended benefits
- RRSP match
- Additional vacation time
- Central location with free parking
- Free snacks
- Full-time hours

**Skills you will gain in this role**:

- Retail, Inventory Management, Merchandising Skills and Cash Handling
- Professional driving skills, logistics, route management
- Time management and autonomy
- Customer service at professional accounts
- How to do basic troubleshooting and repairs with mechanical equipment in machines

**Why our CSR's love this job**:

- Autonomy to work alone and service accounts throughout the day.
- Never in one place all day.
- Like to be busy with a nice combination of physical exercise servicing accounts and downtime driving in between.
- Standard work schedule, stable year round work.
- Enjoy working for a kind, family run company, we have multiple team members that have been with the company for 10-20 years.

**To apply, please upload your resume onto our online platform - follow the link**:
Pay: $39,520.00-$49,920.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Application question(s):

- Available to work Tuesday to Saturday?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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