User Readiness Specialist Records Management

2 months ago

Surrey, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
**The Providence Health Care’s Health Information Management Administration team is hiring**

**Learn more about the Health Information Management team, check us out**
**here**
**.**
- We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._

**What does the Health Information Management team do?**

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health.

Approximately 1,450 staff working the following Service Areas: Registration, Records Management, Transcription Services, Health Information Exchange, and Coding. Additional Corporate Services include: Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development and we aim to support our teams to flourish.

Within the context of a client and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Qualifications / Skills and Education:
Education, Training and Experience

Skills and Abilities
- Comprehensive knowledge of Records Management workflows, policies, procedures and standards.
- Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
- Ability to write training materials and edit training materials written by others.
- Ability to train employees, including knowledge of adult learning principles, learning styles, facilitation skills, etc.
- Ability to organize, prioritize and support scheduling training activities.
- Ability to manage own work activities to achieve maximum efficiency.
- Ability to identify and resolve issues, and recognize when to escalate.
- Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
- Basic understanding of businesses process redesign.
- Physical ability to perform the duties of the position.

Duties and Responsibilities:
1.Assists with the development and implementation of training programs for Record Management systems’ users based on HIM regional standards, industry best practice, government and regulatory and other requirements.

2.Gathers information from Records Management leaders, staff, Meditech Learning Specialists and Meditech Program Design teams regarding existing training programs, and records management policies/standards that inform Meditech Advance Program training objectives and required future state competencies for training to ensure programs’ curriculum adequately supports competency development and covers future state business requirements and to enable the development of accurate learning assessment tools.

3.Works with Learning Specialists, Meditech and RM team members and other stakeholders to create, maintain and standardize all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.

5.Plans and manages the delivery of training sessions, provides regular updates to the HIM Leadership regarding the progress and brings forward any areas of concern requiring leadership attention, direction and support.

6.Evaluates effectiveness of training programs, activities and resources by analysing learning outcomes, developing and using evaluation tools.

7.Assists with setting up courses in Learning Management system, including testing out the system and other tools to be used for course management and delivery.

8.Ensures the training environment provides a replica of system functionality by ensuring all tables, pick lists, and fields are accurate and reflect established standards and policies.

9.Performs test run of the curriculum ahead of the actual delivery to identify any areas requiring f

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