Hardware Desktop Support Technician

2 weeks ago

Kamloops, Canada Thompson-Nicola Regional District Full time

Job Title- Hardware Desktop Support Technician- Job Type- Temporary- Union- BCGEU- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job Description**The Thompson-Nicola Regional District**

The Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of the Secwépemc Nation.

Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty - pristine but rugged mountains, rolling grasslands, lush evergreen forests, and historical and modern areas, all within 45,000 square kilometers. Headquartered in the heart of downtown Kamloops, the TNRD provides a wide range of local government services to the population of 144,000 living within its 11 diverse municipalities and 10 electoral areas.

**The Role**

Reporting to the Supervisor of Technology Services, this **temporary, full-time** position involves logging customer calls, investigating, assessing and resolving software, hardware and telephony problems.

This role is required to:

- Receives helpdesk requests and trouble incidents; identifies problems and prioritizes resolution requirements; updates work in progress and resolutions for service requests and trouble incidents.
- Perform hands-on troubleshooting individually and in coordination with other technical resources to provide root cause determination and resolve of trouble incidents.
- The ability to recognize when to escalate a ticket when appropriate; Create a document knowledge base with outcomes to help reduce escalations over time.
- Account management (adding users to groups and/or systems)
- Installation, removal, testing, configuration, and operation of software, hardware, and peripherals.
- Configuration and support of mobile devices using in-person and remote technologies (mobile device management software).
- Creates documentation for users and other analysts on how to use technology, including configuration settings, installation processes, and resolution steps.
- Provides end-user orientation and training where applicable.
- Maintains all equipment and software while adhering to security standards and procedures.
- Work with limited supervision on individual service requests and trouble incidents.
- Participate in department and cross-functional meetings to help ensure the success of the team and organization.
- Job RequirementsRequired Education/Experience
- Completion of the certificate program in computer sciences or a related discipline at a technical institute or community college plus sound related experience; OR an equivalent combination of training and related experience
- Minimum 2 Years experience working in an IT support role.

Required Skills and Abilities
- Considerable knowledge of desktop computers, data processing, and Microsoft Windows-based environments, including Microsoft 365, Windows Operating Systems (desktop and server), and browser technology
- knowledge of wide and local area networks, network and computer peripherals, telecommunications equipment
- Ability to write technical documentation.
- Ability to troubleshoot, document, analyze and resolve a variety of software and network-related problems.
- Ability to review logs, scripts and diagnose the possible cause of problems.
- Comfortable working in a time-sensitive environment with deadlines and interruptions
- Ability to work independently while interacting in a team environment.
- Excellent interpersonal, communication, and listening skills to relate tactfully, effectively, and respectfully to all internal and external contacts, and meet client requirements.
- Able to frequently lift 20 kg to be able to perform hardware installation activities.

The following would be an asset:

- Helpdesk software experience
- Experience working in a public sector service-oriented environment.

This is a temporary, full-time position: the position is initially for six months with the possibility of extension with 7 days' notice, and the potential to lead into a permanent position, based on the business requirements.

This position requires a Criminal Record Check and the completion of a driver’s abstract.

**_Thank you for considering the Thompson-Nicola Regional District as a place to share your talents_**
- Salary Grade- $34.99 - $38.74 ( BCGEU - Grid Level ITT )- Payment Type- Hourly- Closing Date- 5/31/2024

  • Hardware Desktop Support Technician

    1 week ago

    Kamloops, British Columbia, Canada Thompson-Nicola Regional District Full time

    Thompson-Nicola Regional DistrictHardware Desktop Support TechnicianEncompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty - pristine but rugged mountains,...

  • IT Support Technician

    7 days ago

    Kamloops, Canada First Nations Tax Commission Full time

    **IT Support Technician** **Our Opportunity** **Who We Are?** **Responsibilities** - Provide training on the use of hardware and software - Responsible for inventory management of all IT assets - Works with others to coordinate procurement by tracking requests, tracking equipment on the upgrade cycle, provide quotes and source equipment - Provide support...

  • IT Help Desk Technician

    1 week ago

    Kamloops, Canada I.T. ISIN Solutions Full time

    Job SummaryThe IT Technician is responsible for providing support for clients and client networks reporting to the Managing Technician. This is a temporary full-time position which could lead to permanent full-time for the right person. This is an on-site position in Kamloops, BC with work hours from Monday to Friday, 8:30 AM to 5:00 PM, and occasional pager...

  • Accounting Technician 1

    3 days ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **Accounting Technician 1**: Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions that showcase the region's beauty - pristine but rugged mountains,...

  • Customer Support Specialist

    4 weeks ago

    Kamloops, Canada Arrow Transportation Systems Inc. Full time

    Overview: Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc. We are looking...

  • Lead Maintenance Technician

    3 weeks ago

    Kamloops, Canada EllisDon Full time

    Position Title: Lead Maintenance Technician Position Location: Royal Inland Hospital – Kamloops, BC Position Summary: Reporting to the Operations & Plant Manager, the Lead Maintenance Technician will be a working maintenance technician position but with lead responsibilities. In addition to this, provide leadership to other maintenance staff,...

  • Computer Network Technician

    4 weeks ago

    Kamloops, British Columbia, Canada The Plaza Hotel Full time

    Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience 2 years to less than 3 years Salary: $32.00/hour Vacancy:1 Responsibilities Tasks Configured and maintained routers and network devices and secure network for hotel operations. Diagnosed and...

  • Computer Network Technician

    3 weeks ago

    Kamloops, Canada The Plaza Hotel Full time

    Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience 2 years to less than 3 years Salary: $32.00/hour Vacancy:1 Responsibilities Tasks Configured and maintained routers and network devices and secure network for hotel operations. Diagnosed and...

  • Computer Network Technician

    1 month ago

    Kamloops, Canada The Plaza Hotel Full time

    Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience Experience 2 years to less than 3 years Salary: $32.00/hour Vacancy:1 Responsibilities Tasks Configured and maintained routers and network devices and secure network for hotel operations. Diagnosed and...

  • Millwork Division Manager

    3 weeks ago

    Kamloops, Canada Home Hardware Building Centre - Kamloops Full time

    We are hiring!!! Kamloops Home Hardware Building Centre is one of the largest volume stores in Canada, dedicated to providing a full-service experience for our valued customers. Driven by our values we believe in providing our industry with the building blocks necessary to grow, in empowering our team and in actively engaging with our community. - This...

  • Bench Technician

    4 days ago

    Kamloops, Canada Guerrilla Consulting LTD Full time

    **About Guerrilla Consulting LTD** We're a group of analysts, advocates and strategists that thrive on sharing our experience and knowledge to help you make a success of your business. We use our knowledge, experience, and relationships to help businesses meet their critical objectives for success. **Job Role**: Guerrilla Consulting LTD is currently...

  • Field Service Instrument Technician

    1 week ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company DescriptionTusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions.Role DescriptionThis is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for installing,...

  • Field Service Instrument Technician

    2 weeks ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company Description Tusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions. Role Description This is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for...

  • Field Service Instrument Technician

    1 week ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company Description Tusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions. Role Description This is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for...

  • Field Service Instrument Technician

    1 week ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company Description Tusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions. Role Description This is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for...

  • Field Service Instrument Technician

    2 weeks ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company Description Tusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions.Role Description This is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for installing,...

  • Forest Technician

    2 weeks ago

    Kamloops, Canada Forsite Consultants Ltd Full time

    Come Grow with Us! Forsite is actively looking for **Forest Technicians** to work out of our **Kamloops, BC** location. **WHO WE ARE** With 10 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management services. Our staff are industry leaders in forestry technology, strategic planning,...

  • Electronics Technicians Wanted

    3 weeks ago

    Kamloops, Canada Everguard Full time

    We are seeking Electronics Technicians or individuals with a electronics aptitude to train in as Fire Alarm Technicians. Manufacturer training and on the job training provided. Competitive wages, benefits and paid time off. Additional premiums available for remote work and overnight travel. Once fully trained, as our Fire Alarm Technician, you will be...

  • Field Service Instrument Technician

    2 days ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company DescriptionTusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions.Role DescriptionThis is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for installing,...

  • Field Service Instrument Technician

    1 week ago

    Kamloops, Canada Tusk Automation Inc Full time

    Company Description Tusk Automation Inc is a Kamloops-based company that specializes in mining and process automation solutions. We provide expertise in systems integration, instrumentation, and PLC/DCS solutions. Role Description This is a full-time on-site role for a Field Service Technician. The Field Service Technician will be responsible for...