IT Support Technician

3 weeks ago

Kamloops, Canada First Nations Tax Commission Full time

**IT Support Technician**

**Our Opportunity**

**Who We Are?**

**Responsibilities**
- Provide training on the use of hardware and software
- Responsible for inventory management of all IT assets
- Works with others to coordinate procurement by tracking requests, tracking equipment on the upgrade cycle, provide quotes and source equipment
- Provide support for the FNTC media room such set up and take down of equipment and webinar support
- Provide technical assistance for conference calls, virtual meetings and webinars
- Work with external off-site managed service provider to ensure all issues are resolved

**Job Requirements**
- Completion of a related degree in Computer Science
- A minimum of 2 years experience in an IT support technician or helpdesk position
- Ability to diagnose technical issues
- Understanding of Cloud and network infrastructure and hardware procurement
- CompTIA A+, CompTIA cloud or CompTIA networking certifications are assets
- Microsoft 365 Fundamentals or MCSE Enterprise Administrator certifications are assets
- Knowledge of Mac and IOS operating systems
- Connectwise Automate, Wordpress and InDesign experience is an asset
- Courses or experience with HTML, CSS SQL would be an asset

We are an equal opportunity employer that recognizes and celebrates the diversity of all First Nations and people across Canada. As a First Nations Organization, applicants of Aboriginal descent are highly encouraged to apply.

**Technicien ou technicienne de soutien en TI**

**Notre possibilité d’emploi**

**Qui sommes-nous?**

**Responsabilités**
- Donner de la formation sur l’utilisation du matériel et des logiciels.
- Gérer tous les stocks d’actifs informatiques.
- Collaborer à la production de devis, à la sélection des équipements et à la coordination de l’approvisionnement en assurant le suivi des demandes et du cycle de mise à niveau de l’équipement.
- Offrir du soutien à la salle des médias de la CFPN, notamment par l’installation et le démontage d’équipement, ainsi que durant les webinaires.
- Fournir du soutien technique à l’occasion des conférences téléphoniques, des réunions virtuelles et des webinaires.
- Collaborer avec le fournisseur de services gérés à l’externe afin d’assurer la résolution de tous les problèmes techniques.

**Exigences du poste**
- Détenir un diplôme en informatique.
- Posséder un minimum de deux ans d’expérience comme technicien ou technicienne de soutien en TI, ou comme préposé ou préposée dans un centre d’assistance informatique.
- Être capable de diagnostiquer les problèmes techniques.
- Comprendre les infrastructures réseau et infonuagique, ainsi que l’approvisionnement en matériel.
- Connaître le système d’exploitation Mac et les systèmes d’information interorganisationnels.
- Les certifications CompTIA A+, CompTIA Cloud+ ou CompTIA Network+ constituent un atout.
- Les certifications Microsoft 365 Fundamentals ou Microsoft 365 Enterprise Administrator Expert constituent un atout.
- Une expérience liée à l’utilisation de Connectwise Automate, de Wordpress et d’InDesign constitue un atout.
- Une formation ou une expérience relative aux langages HTML et SQL de même qu’aux scripts intersites constitue un atout.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kamloops, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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