Customer Support Specialist

2 weeks ago


Kamloops, Canada Arrow Transportation Systems Inc. Full time

Overview:
Streamline is a Canadian based technology company that develops innovative solutions and advanced fleet management software for the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

We are looking for an
**Customer Support Specialist** to join us and become part of the Streamline family in
**Kamloops, BC**.

**_
Great People Work Here_**

**_
- **

We Offer:

- Competitive Compensation: $50,000-$60,000 per year based on experience
- Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more
- Pension matching program
- Shift: 5 on; 2 off 8:00am-5:00pm - shift may vary based on support coverage
- This position is based out of the Kamloops office; not a remote position

**Responsibilities**:
The Customer Support Specialist’s principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving any technical problems they may have.

Major Responsibilities include:

- Communicate with clients to diagnose technical issues with hardware and software products
- Provide step-by-step instructions in simple terms to solve customer issues
- Provide training to customers on our products
- Maintain detailed information of customer problems, solutions, and customer satisfaction
- Work together with our technical team find solutions to more complex issues
- Prepare systems for shipping
- License Management
- User test hardware and software products
- Create user manuals, other instructional materials and product communications
- Attend User and Sales Conferences
- Visit customer sites for trouble shooting
- Other duties as required

You Possess:

- Diploma or Degree in Computer Science or Information Technology
- Prior experience in a technical support or similar role
- Experience with both hardware and software support
- Technical aptitude
- Demonstrates strong communication skills both verbally and written
- Excellent interpersonal skills.
- Strong work ethic and positive team attitude
- Organizational skills and keen attention to detail
- Internal and external customer service skills
- Problem solving ability
- Strong safety mindset

We are an equal opportunity employer.



  • Kamloops, Canada The Open Door Group Full time

    **Job Title: Disability Employment Specialist** **Location**: Community Outreach, Serving Clients both in Kamloops and Chase **Number of Positions**: 1 **Posting Opened**: February 6th, 2024 **Grid 34 Step 2**: $30.64 per hour **Hours of Work**: 36 hours a week **Status**: Full-time, Permanent Open Door Group has been opening doors to lifelong...

  • Clinical Information Specialist

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada Interior Health Authority Full time

    Interior Health is looking for an experienced Clinical Information Specialist to join our team on a full time permanent basis out of our Kamloops location. What we offer: -Employee & Family Assistance Program -Employer paid training/education opportunities -Employer paid vacation -Medical Services Plan -Employer paid insurance premiums -Extended health &...


  • Kamloops, Canada Innov8 Digital Solutions Inc. Full time

    The qualities we are looking for in this position are: - Technical diploma or a combination of experience and education - 3+ years work experience required, preferably in a Managed Services Provider environment - Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services,...

  • Investment Specialist Associate

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada Scotiabank Full time

    As a Scotiabank Investment Specialist Associate , you will be able to learn the intricacies of financial planning by working alongside seasoned Investment Specialists. You will have an opportunity to master the skills required to build long-lasting client relationships - with the goal to progress into an Investment Specialist within six months. In this...

  • Investment Specialist

    2 weeks ago


    Kamloops, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...

  • Investment Specialist

    2 weeks ago


    Kamloops, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...


  • Kamloops, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...

  • Medical Administrative Assistant | Medical Admin Support

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada Interior Health Authority Full time

    Interior Health (IH) is hiring a permanent full time Medical Administrative Assistant (MAA) to join our IH Medical Administration Support team at the Royal Inland Hospital in Kamloops, B.C. Salary Range: Salary range for the position is $47,064 to $61,771. Interior Health establishes salaries within the minimum and maximum of the salary range based on...

  • Sto R24

    2 days ago


    Kamloops, Canada BC Public Service Full time

    Posting Title- STO R24 - Authorizations Specialist- Position Classification- Scientific/Tech Off R24 - Res- Union- GEU- Work Options- On-Site- Location- Kamloops, BC V2H 1B7 CA (Primary)- Salary Range- $73,855.42 - $84,134.34 annually- Close Date- 7/18/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry...

  • Biologist R27

    3 days ago


    Kamloops, Canada BC Public Service Full time

    Posting Title- Biologist R27 - Water Quality Guidelines Specialist- Position Classification- Biologist R27- Union- GEU- Work Options- Remote- Location- Kamloops, BC V2H 1B7 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA - Prince George, BC V2N4P7 CA - Smithers, BC V0J 2N0 CA - Surrey, BC V4P 1M5 CA - Vancouver, BC V6B 0N8 CA - Victoria, BC...

  • Support and Training Representative

    Found in: Jooble CA O C2 - 1 week ago


    Kamloops, BC, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...


  • Kamloops, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Cardiac Exercise Specialist

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada Interior Health Authority Full time

    Royal Inland Hospital (RIH) stands as a prominent healthcare institution serving the interior region of B.C. Renowned for its comprehensive medical services and commitment to excellence, RIH offers a wide range of specialized care, including emergency medicine, surgery, maternity services, cancer care, and mental health support. Joining our team as a...

  • Investment Specialist

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.  À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...


  • Kamloops, Canada Wikads Inc. Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • Investment Specialist

    Found in: Jooble CA O C2 - 2 weeks ago


    Kamloops, BC, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Showroom Consultant/ Admin Support

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada EMCO Corporation Full time

    Job Description As a Showroom Consultant/ Admin Support, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction in order to meet or exceed the sales and gross profit targets while increasing profit-sharing.  Additional duties will include: Assist showroom...

  • user support technician

    Found in: Talent CA 2 C2 - 1 week ago


    Kamloops, Canada Wikads Inc. Full time

    Education: College/CEGEPExperience: 3 years to less than 5 years or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...

  • user support technician

    Found in: Talent CA 2 C2 - 7 days ago


    Kamloops, Canada Wikads Inc. Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log...

  • Customer Service Insurance Agent

    Found in: Talent CA C2 - 1 week ago


    Kamloops, Canada Interior Savings Full time

    Join the Interior Savings Insurance Team! Are you ready to embark on a career in the world of insurance? We are searching for a passionate, customer service oriented individual to join our team! As a Customer Service Insurance Representative your service skills will shine as you support Interior Saving’s vision by sharing your expertise as you provide...