Field Service Employee

4 months ago

Thunder Bay, Canada Philips Full time

**Job Title**: Field Service Employee - Imaging Systems (Remote/Travel: Thunder Bay, ON)

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

**Your role**:

- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

**You're the right fit if**:

- You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. This is a multimodality position. Preferred experience in image guided therapy, CT, MRI, and/or ultrasound.
- You have a college diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- You must be able to:

- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

**Additional Information**

Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to Thunder Bay, ON**.**
- Philips Canada requires as a condition of employment all employees to be fully vaccinated for Covid-19 and must provide evidence of their vaccination status. In accepting employment with Philips Canada employees will be required to upload their proof of vaccination or request for a human rights accommodation to our third-party vendor. Any vaccination confirmation must be fully satisfactory to the Company in its sole discretion for any offer to be valid. In the event any evidence of vaccination and/or request for a human rights accommodation are not received or if they are not fully satisfactory, any offer will be withdrawn._

LI-PH1

ServiceD

LI-Remote

  • Field Service Employee

    3 months ago

    Thunder Bay, Canada Philips Full time

    **Job Title**: Field Service Employee - Imaging Systems (Home Based: Thunder Bay, ON) Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. **Your role**: -...

  • Service Employee

    4 months ago

    Thunder Bay, Canada First Student Full time

    **First for a reason** First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily. Service Employee The Service...

  • Manager of Employee Services

    6 months ago

    Thunder Bay, Canada Thunder Bay Catholic District School Board Full time

    The Thunder Bay Catholic District School Board Manager of Employee Services Under the direction of the Director of Education, the Manager of Employee Services is responsible for supervising activities relating to: Labour Relations, Collective Bargaining, Recruitment and Selection, Salary and Benefit Administration, Employee Health and Wellness, Safety,...

  • Field Service Technician

    3 months ago

    Thunder Bay, Canada ABM Integrated Solutions Full time

    **ABM is hiring Full-Time Technicians in Saint John and Moncton!** ABM Integrated Solutions is searching for people that are interested in working with a growing and innovative company! We want people who aren’t afraid to challenge the status quo, are committed to growing and learning, actively participate in idea generation and problem solving, and work...

  • Field Service Technician

    4 months ago

    Thunder Bay, Canada ABM Integrated Solutions Full time

    **ABM is hiring Full-Time Technicians in Thunder Bay!** ABM Integrated Solutions is searching for people that are interested in working with a growing and innovative company! We want people who aren’t afraid to challenge the status quo, are committed to growing and learning, actively participate in idea generation and problem solving, and work...

  • Field Service Technician

    4 months ago

    Thunder Bay, Canada ABM Integrated Solutions Full time

    **ABM is hiring Full-Time Technicians in Thunder Bay!** ABM Integrated Solutions is searching for people that are interested in working with a growing and innovative company! We want people who aren’t afraid to challenge the status quo, are committed to growing and learning, actively participate in idea generation and problem solving, and work...

  • Senior Employee

    7 days ago

    Thunder Bay, Ontario, Canada Lakehead University Full time

    Senior Employee & Labour Relations Specialist sought to support employee and labour relations, develop strategies, and ensure compliance with labour laws and regulations. The Senior Employee & Labour Relations Specialist plays a key role within the Human Resources department by supporting all aspects of employee and labour relations to ensure a positive and...

  • Resident Field Service Technician, Heavy Equipment

    4 months ago

    Thunder Bay, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Resident Field Service Technician, Heavy Equipment to go directly at our customer site in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. - Note: This position will work primarily at the...

  • Employee Experience Coordinator

    3 months ago

    Thunder Bay, Canada St Joseph's Care Group Full time

    **Bargaining Unit: NON-UNION** **Status: Full Time** **Department: Human Resources** **Site: St. Joseph's Hospital** **Location: Thunder Bay, ON** **Shifts: Days** **Annual Salary: $67,107 - $83,879** Reporting to the Manager - Employee Experience, the Coordinator - Employee Experience is responsible for helping to build and maintain a positive workplace...

  • Resident Field Service Technician, Heavy Equipment

    3 weeks ago

    Thunder Bay, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Resident Field Service Technician, Heavy Equipment to go directly at our customer site in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. *** PLS note this is for the Dryden, ON and surrounding...

  • Field Service Technician

    2 weeks ago

    Thunder Bay, Canada NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Field Service Technician

    2 weeks ago

    Thunder Bay, Ontario, Canada STERIS Full time

    Job SummaryWe are seeking a skilled Field Service Representative to join our team at STERIS. As a Field Service Representative, you will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.Key...

  • Field Service Technician

    2 weeks ago

    Thunder Bay, Ontario, Canada STERIS Full time

    Job SummaryWe are seeking a skilled Field Service Representative to join our team at STERIS. As a Field Service Representative, you will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.Key...

  • Resident Field Service Technician, Heavy Equipment

    3 weeks ago

    Thunder Bay, Canada Toromont Cat Full time

    Toromont Cat is looking for a Resident Field Service Technician, Heavy Equipment to go directly at our customer site in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. ** PLS note this is for the Dryden, ON and surrounding...

  • Fire Extinguisher Field Services Representative

    1 month ago

    Thunder Bay, Canada Everguard Full time

    We have immediate openings at our **Thunder Bay **operation for Fire Extinguisher Field Services Representative (Sales & Service). Being a part of our team, you will be able to experience many of the benefits below. - Competitive Wages - Paid Overtime - Various Hourly Premiums - Paid Travel Expenses - Comprehensive Health, Dental and Insurance Programs -...

  • Field Technician

    4 months ago

    Thunder Bay, Canada EnGlobe Corp. Full time

    Your Employer: **Dare to join Englobe** At nearly 3,000 people, Englobe is one of Canada’s premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large - and small-scale projects,...

  • Field Technician

    3 months ago

    Thunder Bay, Canada Biogenie Full time

    **Job Description**: Your Employer ** Dare to join Englobe** At nearly 3,000 people, Englobe is one of Canada’s premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large - and...

  • Field Technical Service Representative

    3 months ago

    Thunder Bay, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Field Service Agent 2. In this role, you will help develop and support the Services team and work together to create an amazing customer experience when providing service and repair needs in their homes. Join us and grow your career with our retail team as a Field...

  • Field Service Technician

    4 weeks ago

    Thunder Bay, Canada TFI Canada Full time

    **Job Summary**: The Field Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment sold by TFI. As a Field Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food...

  • Engine Field Service Technician

    2 weeks ago

    Thunder Bay, Ontario, Canada Cummins Inc. Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Cummins Inc. in a remote field service technician role. The ideal candidate will have a strong background in engine maintenance and repair, with a focus on providing exceptional customer service.Key ResponsibilitiesPerform preventative maintenance and basic repair activities on...