Junior System Administrator

2 weeks ago

Ottawa, Canada TechInsights Full time

**OUR STORY**

TechInsights is the information platform for the semiconductor industry.

Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

**THE OPPORTUNITY**

TechInsights is currently seeking a Junior System Administrator (Salesforce & NetSuite). In this role, you will provide crucial support to the Salesforce & NetSuite system administrators, contributing to the management, maintenance, upgrades, and troubleshooting of these systems. This position offers a dynamic opportunity for professional growth and hands-on experience in the administration of key business systems.

This role will be based out of our Ottawa office.

**WHAT YOU WILL DO**
- Salesforce & NetSuite System Administration
- Assist the system administrators in ensuring that these systems perform to users’ expectations and address business needs/requirements
- Work closely with the system administrators and key business owners to gather and analyze system requirements, develop proposed solutions, and rationalize/prioritize improvements
- Implement and document backend updates and customizations
- Code, develop, and monitor ETLs in Mulesoft
- Monitor system performance, develop and implement periodic data quality and integrity checks to communicate potential discrepancies to business owners
- User Support
- Onboard new users by setting up access.
- Address JIRA tickets in accordance with guidance from system administrators.
- Conduct training programs and provide detailed documentation to guide new users on leveraging system functionalities and updates.
- Documentation
- Under system administrators’ guidance, build internal detailed technical documentation, manuals and policies.
- Work under the guidance of system administrators to create comprehensive internal technical documentation, manuals, and policies

**WHO YOU ARE**
- Minimum one to two years of experience in related fields
- A degree in Information Technology, Computer Science or a related discipline or experience is required.
- At least one to two years of experience with Salesforce & and NetSuite
- Ability to investigate and solve problems in stressful situations.
- Strong attention to detail and communication/interpersonal skills.
- Ability to explain technical concepts to inexperienced users.
- Ability to manage own time and competing priorities.
- Adaptability to unexpected changes and requests.
- Ability and drive to develop a solid knowledge of the systems technically and from a user’s perspective.
- Excellent analytical skills and critical thinking

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

**WHY WORK WITH US**
- Competitive pay and generous benefits (medical, dental, vision, wellness, RRSP/401K Matching)
- Expected salary - $56,000 - $59,400 CAD
- Flexible vacation policy
- Annual fitness reimbursement
- Strong sense of camaraderie, mutual respect and shared goals among colleagues
- Support for community through charitable alliances
- Professional and career development opportunities
- Wellness resources and support from management

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

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