Customer Service Lead

3 weeks ago

Edmonton, Canada Eaton Full time

**Eaton’s Electrical sector is currently hiring Customer Service/Production Planner Lead **to join our team. This position is based at our Edmonton, CA facility and offers benefits from Day 1.**

**What you’ll do**:
Eaton’s Electrical Sector - Canada is currently seeking 1 Customer Service Lead position in EPC (Edmonton Power Centre) to join our team. This position is based at our Edmonton, AB location.

**Position Overview**:
The Customer Service/Production Planner - lead will be responsible for production planning, coordinating, implementing, and recommending a wide variety of order management activities. They will also manage customer service inquiries for both EPC and CORE products including customer relations, clean order entry, production loading and scheduling, order flow and support product warranty to meet plant customer service objectives.**In this function you will**:

- Coordinates customer needs to plan, develop, and schedule manufacturing workload by coordinating customer needs, orders release, plant backlog, material and engineering requirements, manufacturing capabilities and continuous cycle time improvements.
- Establishes and maintains communication with customers and keeps abreast of customer needs and procedures.
- Monitors, controls, and communicates the status of customer orders and shipping projections to promote plant credibility and maintain on-time performance.
- Administers clean order entry package, order flow, scheduling, shipping, and invoicing while maintaining the proper processing of change notices.
- Prepares and maintains schedules to meet monthly billing objectives.
- Provides commercial / technical guidance to other functions such as marketing, engineering, and materials in desirable formats to support total quality effort of the plant.
- Directs and coordinates meetings with other functions to coordinate efforts, resolve difficulties, and gather data to assure a high level of performance.
- Administers proper customer documentation such as drawings, instruction manuals, descriptive bulletins, and test reports.
- Coordinates and conducts customer visits, inspections, and on-board approvals as required.
- Support resolving product warranty and commercial issues to ensure customer satisfaction and the plant's commitment to total quality.
- Develops accurate customer commitments by coordinating all departments involved.
- Develops alternate solutions to fill customer needs when plant cannot meet original needs.
- Alerts management and other departments to the urgency of the situations.
- Provides technical assistance in resolving product warranty issues.
- Support Plant CI activities, OpA and MESH programs

**Qualifications**:
**Basic Qualifications**:

- 4-year Bachelor’s degree or equivalent education in engineering or a related field from an accredited institution
- Two (2) years of experience reading and manipulating engineering drawings using AutoCAD or equivalent.

**Preferred Qualifications**:

- Two (2) years experience managing orders to ensure on-time performance of acknowledgement, drawings, and shipments plus total quality of equipment to meet customer expectations.

**Skills**:
**Position Criteria**:

- Prepares and maintains schedule to meet monthly billing objectives for both EPC and CORE
- Good technical and commercial understanding of products (LVA, MVC, MVD, MVA).
- Excellent computer skills MS Office (Word, PowerPoint, Excel), databases
- Excellent verbal and written communication skills
- Must be able to work in Canada without corporate sponsorship now and within the future.
- No relocation benefit will be offered for this position.

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.- Flexible work options to help balance work/life demands (at participating Eaton sites)
- Healthcare/retirement savings programs
- Competitive compensation packages to reward skills and performance
- Tuition assistance or financial help for ongoing learning and development
- Health, Dental, Vision & Wellness programs
- Donation matching (U.S., Canada, Puerto Rico)

Accessibility Statement

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Service Agent

    3 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Lead

    4 weeks ago

    Edmonton, Canada Duchess Bake Shop Full time

    This position has a starting rate of $20 - $25 an hour with two weeks of paid vacation time and health benefits after a 3-month probationary period. This is a 1-year contract with the possibility of extension. **Experience**: 5+ years of customer service experience Leadership experience preferred The Customer Service Lead is responsible for ensuring all...

  • Customer Service Lead

    1 week ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent Lead Full Time, (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Customer Service Lead

    3 weeks ago

    Edmonton, Alberta, Canada Executive Flight Centre Group Ltd Full time

    Customer Service Agent Lead Full Time, (Edmonton)Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Service Lead

    3 weeks ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and...

  • Customer Service Lead

    1 week ago

    Edmonton, Canada GAT Airline Ground Support Full time

    Customer Service Lead Edmonton, AB, Canada Req #1470 Monday, June 24, 2024 Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role...

  • Customer Service Lead

    2 weeks ago

    Edmonton, Canada Wearegat Full time

    Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to...

  • Customer Service Lead

    2 weeks ago

    Edmonton, Canada Wearegat Full time

    Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to...

  • Service Planner

    4 weeks ago

    Edmonton, Canada Epiroc Customer Center Full time

    **Functional Area**: Admin **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: January 23, 2023 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Team Lead Customer Service

    3 weeks ago

    Edmonton, Canada College of Registered Nurses of Alberta Full time

    The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the _Health Professions Act_. Our vision is excellence in nursing regulation for the health of all Albertans. Our objective is people-first, and we are committed to attracting the best people, engaging and developing a workforce that embodies our values of integrity, respect,...

  • Customer Service Representative/team Lead

    3 weeks ago

    Edmonton, Canada YEG FBO Services Full time

    The Shell AeroCentre is looking for one full-time Customer Service Representative Team Lead. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead...

  • Production Lead

    3 weeks ago

    Edmonton, Canada EXECUTIVE MAT SERVICE Full time

    We are looking for an experienced Production Lead to oversee day-to-day production in our Edmonton Branch. Production Leads key responsibilities will be monitoring, organizing, and optimizing production needs to meet daily targets. At Executive Mat Service, our Production Lead is an integral part of the production process. They must be competent and...

  • Lead Dispatcher

    7 days ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    Reporting to the Dispatch Manager, the **Lead Dispatcher** is responsible for assigning cabs with customers and their respective locations. They must communicate with the drivers by way of phone and computer. Lead Dispatcher must stay aware of road conditions, provide accurate and knowledgeable directions, assist in handling customer or driver concern,...

  • Residential Lead Installer

    4 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Lead Residential HVAC Installer** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Installation **Location Name**: Rob's Albertan Accent Heating **Location Address**: Edmonton, Alberta **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts...

  • Lead Dispatcher

    3 weeks ago

    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About Us** Greater Edmonton Taxi Services provides a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the fun side of life! About You You have call center experience with a keen eye for details....

  • Residential Lead Installer

    4 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview: **Lead Residential HVAC Installer** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Installation **Location Name**: Rob's Albertan Accent Heating **Location Address**: Edmonton, Alberta **Hourly Wage Range**:$35 to $40 **Join the team of experts and realize your true potential!** **Why...

  • Lead Dispatcher

    2 weeks ago

    Edmonton, Alberta, Canada Greater Edmonton Taxi Service Full time

    Reporting to the Dispatch Manager, the Lead Dispatcher is responsible for assigning cabs with customers and their respective locations. They must communicate with the drivers by way of phone and computer. Lead Dispatcher must stay aware of road conditions, provide accurate and knowledgeable directions, assist in handling customer or driver concern, supply...

  • Lead Residential Installer

    1 month ago

    Edmonton, Canada Service Experts Canada Full time

    **Lead Residential HVAC Installer** **Reports To**:General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Installation **Location Name**: Rob's Albertan Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our...

  • Customer Supply Chain Lead, Commerical Services

    4 weeks ago

    Edmonton, Canada Champion Petfoods Full time

    Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Supply Chain Lead, Commercial Services to join our rapidly growing company. Champion Petfoods is an award-winning pet food maker with a reputation of trust spanning 35+ years. Founded in a small town in Alberta, Canada, Champion - with its ORIJEN® and ACANA® brands -...