Reseach Benefits Administrator

7 months ago


Montréal, Canada Manulife Full time

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

Does this sound like you?
- Exceptional customer service focus
- Strong Negotiation & Influencing Skills
- Action Oriented Problem Solver
- Collaborative Team Player
- Produce high quality deliverables on time
- Excellent verbal and written communication skills

**What you will do**:

- Act as the Plan Administrator for Group Benefits clients
- Update administration system for member records including new hires, terminations, and changes
- Manage client requests within specified turnaround times
- Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
- Review and improve on existing processes, including documentation updates
- Research member eligibility related issues, understand the root cause, fix the issue and suggest preventive measures for the future
- Provide direction and coaching on member administration updates
- Research and analyze member eligibility related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
- Process all member-related eligibility requests daily
- Manage the client inbox items submitted by the employers and provide follow up within the set Service Level Agreement in place
- Administer all member eligibility processes in accordance with the client specific Admin guide
- Research and analyze member eligibility related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
- Take ownership for troubleshooting member related issues by researching all existing documentation before escalating to the next level
- Provide accurate and thorough answers to client requests and questions
- Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
- Raise any issues and administration incidents to the Senior Benefits Administrator
- Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing
- Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
- Update as instructed, all tasks in the Project Management tool daily and accurately

**What you bring**:

- You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do
- You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
- You realize that the need to continue to learn and invest in your own development is a never-ending journey.
- You demonstrate accountable behaviours - you take initiative, and show ownership in everything you do
- You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things - and you do something about it
- You can adapt to change, and even embrace it
- You successfully manage competing priorities like a champion
- You maintain your composure and best-self during challenging times or challenging interactions
- You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient
- You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you
- You improve morale on your team with good humour and passion for your role
- You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you

**About John Hancock and Manulif



  • Montréal, QC, Canada Maya HTT Full time

    Maya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on Maya HTT’s experience and expertise to achieve the full potential of their software investment. Maya HTT is also a Value-Added Reseller (VAR) for the Siemens PLM Software products, with a focus on...

  • Manager Payroll

    7 months ago


    Montréal, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Administrative Agent

    6 months ago


    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Bilingual Disability Claims Administrator_** The Disability Claims Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. The Disability Claims Administrator completes the set-up of new claims on payment and management systems and assesses Quick Pay...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Consultant, Defined Benefit Pension Administration**: Do you have experience in pension administration? Do you want to work alongside industry leaders? Then Aon has the opportunity for you! This is a hybrid position with the ability to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: ...


  • Montréal, QC, Canada MEDLOG Transport & Logistics Full time

    PAYROLL BENEFITS SPECIALIST We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner. We are seeking two dedicated Payroll Benefits...

  • Benefits Analyst

    5 days ago


    Montréal, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...


  • Montréal, QC, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Aon Full time

    Are you looking for an opportunity to join a global leader in Pension Administration? Are you a hardworking, motivated, diligent and career-minded individual? This could be the opportunity for you! This is a hybrid role with the flexibility to work both virtually and from our Montreal office. Applicants must be legally authorized to work in Canada. This...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: Are you looking for an opportunity to join a global leader in Pension Administration? Are you a hardworking, motivated, diligent and career-minded individual? This could be the opportunity for you! This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to...

  • Benefits Coordinator

    7 months ago


    Montréal, Canada Guillevin International Full time

    Benefits Coordinator Status: Regular, Full time **Location**: Montréal, Quebec Job Description Benefits Coordinator - Are you looking for..._- Direct contact with our employees and managers across the country- A variety of programs to administer: Flex plan for 2,000 employees, retiree plan, RRSP/DPSP, HSA, PWA, EFAP as well as various corporate programs-...

  • Analyst Benefits

    7 months ago


    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Analyst Benefits

    6 months ago


    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Technician, Benefits

    7 months ago


    Montréal, Canada UAP Inc. Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...


  • Montréal, Canada Air Liquide Full time

    Comment allez-vous CONTRIBUER et GRANDIR ? Responsible for the administrative aspects of the management of employee benefits as well as the internal customer service aspect for the various stakeholders including active employees and retirees. Employee Movements - Validate and carry out all administrative transactions for employee movements related to...


  • Montréal, QC, Canada Manulife Full time

    The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration...

  • Analyst Benefits

    7 months ago


    Montréal, Canada LifeWorks Full time

    À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et...


  • Montréal, Canada Aptum Full time

    **Manager’s Message** As a member of the People & Engagement team this role is actively involved with benefits and payroll for Aptum employees within 3 regions, US, UK and Canada.**How** **do you become an integral part of the team?** - On-time and accurate preparation of payroll and administration of benefits (Insurance and retirement programs), across...


  • Montréal, Canada Crédit Agricole CIB Full time

    **Description du poste**: **The opportunity** As a Bilingual Payroll and Benefits Specialist, you will play a pivotal role in ensuring that our most valuable assets, our employees, receive timely compensation and understand the benefits available to them. This position requires a combination of technical proficiency, attention to detail, and strong...


  • Montréal, Canada MEDLOG Canada Full time

    **Contribution to MEDLOG CANADA** MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective...