Customer Service Representative

4 weeks ago


Mississauga, Canada City of Mississauga Full time

Req ID: 23403

Vacancy Type: Temporary

Number of Positions: 2

Closing Date: 05/26/2023

**Job Summary**:
**Duties and Responsibilities**:

- Provide exceptional customer service experiences to all customers and maintaining established service levels with the Customer Service Centre.
- Utilize sales and marketing techniques to promote recreational services and facilities.
- Provide administrative support to the operation including tasks (i.e. maintaining registration waitlist file, processing and monitoring cancellation/refund requests, tentative hold lists and any other tasks assigned).
- Liaise with internal staff to resolve customer service issues.
- Provide information to senior staff as required.
- Strictly adhere to all cash handling standards, policies and procedures.

**Skills and Qualifications**:

- Graduation from Secondary School required and Post Secondary education preferred.
- Minimum five (5) years of progressive office experience or equivalent related experience in a team-oriented, customer service environment.
- Knowledge of recreation registration and/or booking business processes and related Corporate Policies and Procedures.
- Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff, elected officials, members of public and outside agencies.
- Demonstrated ability to effectively work independently and within a team environment.
- Ability to establish priorities and deal efficiently with changing priorities.
- Attention to detail, excellent planning, organizational and time management skills are mandatory.

Hourly Rate/Salary: $ 50,784.00 - $ 67,713.00
Hours of Work: 35 hours per week
Work Location: Paramount Fine Foods Centre
Department/Division/Section: CMS/Community Services Dept, CMS/Recreation Division, South District
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.



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