Manager, Patient Care Services

1 week ago

Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

**Position Information**

**Posting Number**:

- ROM23-125E**Title**:

- Manager, Patient Care Services (RFT 1.0 FTE)**Position Status**:

- Regular Full-time**FTE**:

- 1.000**Job Schedule**:

- Days**Department**:

- Substance Use and Concurrent Disorders**Union**:

- Non-union**Site**:

- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education._

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership for the team in the delivery of addiction and mental health services. The MPCS is accountable for the quality of service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional addiction and mental health team in accordance with established standards of practice and policy.

**Duties**:
In line with The Royal vision, mission and values:

- Provide clinical and administrative leadership.
- A thorough knowledge of best practices and clinical experience in assessment and treatment of persons with severe concurrent mental health and substance use disorders.
- Front line management, overseeing more than one area with a wide span of control.
- Collaborate with the SUCD leadership in the achievement of strategic goals and objectives.
- Participate in recruitment, labour relations and evaluation.
- Ensuring compliance with established standards of practice, corporate policies and guidelines.
- Support the interdisciplinary approach to client-centred patient care and recovery principles.
- Responsible for the integration and coordination of patient services across disciplines.
- Assist with budget preparation.
- Ensure accurate completion of time cards.
- Manage team operations and provide monitoring and supervision.
- Implement corporate attendance management.
- Role model The Royal values.
- Support and maintain the development of a learning environment with the team.
- Ensure safety and risk management practices within the program.
- Participate in development and delivery of educational and informational programs for employees, clients, families, public.
- Ensure indicators are developed, monitored and evaluated and communicated related to the mental health services provided.
- Ensure communication and understanding of corporate strategic plan, policies, etc. with front line staff.
- Implement policies, procedures, objectives, standards and quality improvement measures.
- Ensure adequate staffing levels.
- Ensure sufficient fiscal resources are available.
- Complete annual performance review/development with assigned staff.
- Identify capital and operating budget requirements, monitor performance, initiate corrective plans as necessary.
- Manage in compliance within collective agreements and applicable legislation.
- Manage within a continuous quality improvement and collaborative approach.
- Implement corporate initiatives such as patient safety and infection control.
- Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of the Royal.
- Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free policy.

**Qualifications**:

- Baccalaureate degree in Nursing or acceptable combination of education and experience dependent on program area.
- Demonstrated leadership in planning, organizing, implementation and evaluation; scheduling; proposal development; labour relations; budgeting.
- Minimum of three to five years clinical experience working with concurrent disorders, with experience in leadership in clinical services and administration.
- Demonstrated interpersonal, problem solving and critical thinking skills.
- Demonstrated communication skills (oral and written).
- Experience having worked in an interdisciplinary team and with community partner agencies
- Able to manage conflicting priorities and multiple demands.
- Knowledge of relevant legislated acts (e.g. Mental Health Act, Public Hospitals Act, SDA, etc.)
- English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.

**Additional Information**
- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a

  • Patient Care Coordinator

    1 week ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...

  • Patient Care Coordinator

    4 days ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...

  • Patient Care Coordinator

    2 months ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone...

  • Patient Care Coordinator

    2 months ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is a privately-owned obstructive sleep apnea and home oxygen therapy group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...

  • Patient Care Coordinator

    2 hours ago

    Ottawa, Canada Complete Respiratory Care Full time

    **Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone...

  • Manager, Patient Care Contracts, Temporary Full

    4 days ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Manager, Patient Care Services

    3 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-219E**Title**: - Manager, Patient Care Services (Casual 0.0 FTE)**Position Status**: - Casual**FTE**: - 0.0**Job Schedule**: - Nights**Department**: - Nursing Resource Team**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** - As one of Canada’s foremost mental...

  • Manager, Patient Care Services

    2 days ago

    Ottawa, Ontario, Canada The Royal Ottawa Mental Health Centre Full time

    Position InformationPosting Number: ROM23431ETitle: Manager, Patient Care ServicesPosition Status: Regular ParttimeFTE: 0.4Job Schedule: NightsDepartment: Forensic PsychiatryUnion: NonunionSite: Royal Ottawa Mental Health CentreAbout The Royal As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose:...

  • Manager, Patient Care Services

    2 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-245E**Title**: - Manager, Patient Care Services (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days**Unit**: - Schizophrenia Program**Department**: - Integrated Schizophrenia Recovery Program**Union**: - Non-union**Site**: - Royal Ottawa Mental Health...

  • Manager Patient Care Services

    3 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-307E**Title**: - Manager Patient Care Services (RPT 0.5 FTE)**Position Status**: - Regular Part-time**FTE**: - .5**Job Schedule**: - Days**Unit**: - Outpatients**Department**: - Substance Use and Concurrent Disorders**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The...

  • Manager, Patient Care Services

    1 week ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM24-169E**Title**: - Manager, Patient Care Services (Casual)**Position Status**: - Casual**FTE**: - 0.0**Job Schedule**: - Days/Evenings/Nights/Weekends**Department**: - Administration**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** As one of Canada’s foremost...

  • Manager, Patient Care Services

    1 week ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-127E**Title**: - Manager, Patient Care Services (Afterhours) (RPT 0.4 FTE)**Position Status**: - Regular Part-time**FTE**: - 0.4**Job Schedule**: - Nights**Department**: - Nursing Resource Team**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** - As one of...

  • Manager Patient Services, Regular Full Time, Home

    2 months ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Manager Patient Services, Regular Full Time, Home

    1 week ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Manager, Patient Care Services

    4 weeks ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-022E**Title**: - Manager, Patient Care Services (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days**Department**: - Operational Stress Injury Clinic**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** - As one of Canada’s...

  • Patient Relations Lead

    2 months ago

    Ottawa, Canada Home and Community Care Support Services Full time

    Position Summary: The Patient Experience Lead is instrumental in identifying opportunities for improvement in the patient experience by reviewing and responding to patient concerns and complaints, safety events, and patient experience survey data for a core group of clinical teams and contracted service provider partners. They will lead and support...

  • Patient Relations Lead

    2 weeks ago

    Ottawa, Canada Home and Community Care Support Services Full time

    Position Summary: The Patient Experience Lead is instrumental in identifying opportunities for improvement in the patient experience by reviewing and responding to patient concerns and complaints, safety events, and patient experience survey data for a core group of clinical teams and contracted service provider partners. They will lead and support...

  • Manager Patient Services, Regular Full Time, Home

    3 days ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Manager, Patient Care Services Geriatric Psychiatry

    2 months ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM24-144E**Title**: - Manager, Patient Care Services Geriatric Psychiatry Outreach, Regional Lead Behaviour Support Ontario, Champlain (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days/Evenings**Unit**: - Outreach**Department**: - Geriatric...

  • Manager, Patient Care Services Geriatric Psychiatry

    2 days ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM24-144E**Title**: - Manager, Patient Care Services Geriatric Psychiatry Outreach, Regional Lead Behaviour Support Ontario, Champlain (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1.0**Job Schedule**: - Days/Evenings**Unit**: - Outreach**Department**: - Geriatric...