Patient Care Coordinator

3 months ago

Ottawa, Canada Complete Respiratory Care Full time

**Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a **Patient Care Coordinator** to join our team at our **Carlingwood-Ottawa, ON **location.

This dynamic role will allow you actively contribute to the improvement of peoples’ health and wellness, while earning a competitive salary and participating in our benefits package.

**Responsibilities**:

- Call patients to assess their needs, ensuring their equipment is working properly and replaced within the approved manufacturer’s guidelines
- Discuss cost of service, insurance coverage, and payment options with the patient
- Liaise with insurance companies on behalf of and/or in conjunction with patients to determine insurance entitlements
- Confidentially manage patient accounts
- Keep current on various products and services from our vendors
- Perform data entry tasks and maintaining patient database to ensure timely follow up
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Scan/file documents into patient charts
- Schedule patient appointments and procedures according to established protocol
- Greets patients and screens them for appropriate information
- Maintain/review patient records, charts, and other pertinent information
- Perform other related duties as assigned
- Evening and weekend hours maybe required

**Qualifications**:

- Secondary language is an asset
- Post-secondary education preferred
- Minimum one year of relevant experience (Medical office diploma or experience preferred)
- Retail or customer service experience is an asset
- Exceptional client service skills
- Excellent written and verbal communication skills
- Excellent organizational skills with attention to detail
- Proficiency in MS Word, Excel and Outlook
- Ability to work as part of a team under mínimal supervision
- We offer a fun and professional work environment, competitive wages based on experience, and excellent career growth._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- What are your salary expectations for this position?
- Please carefully review the shift requirements in the posting - are you able to commit to the varying schedule we have described?

**Experience**:

- customer service: 1 year (preferred)
- administrative: 1 year (preferred)

Work Location: In person

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