Regional Service Manager

4 months ago

Nanaimo, Canada Velocity Truck Centres Full time

**Position**:Regional Service Manager - BC West**

**Type**:Fulltime Permanent**

**Location**:Vancouver Island (Nanaimo)**

**Work Schedule**:Monday-Friday**

**Position Overview**

Velocity Truck Centre Canada, formally known as First Truck Centre, has an exciting opening for a **Regional Service Manager - BC West** **based out of one of our Vancouver Island dealerships.

Reporting to the Director of Service - Canada, the Regional Service Manager BC West works to align the activities of regional service managers role in pursuit of operational excellence, by coaching and guiding managers to understand financials and how to optimize leadership outputs for the business. Directs and oversees regional locations day-to-day service operations. We believe in TRAINING our employees and PROMOTING from within the organization, creating a culture that believes in fostering a better tomorrow.

**Compensation Plan**
- **Attractive Compensation**: Very Competitive Base Salary
- ** Work-Life Balance**: Enjoy our accrued vacation time allotment
- ** Comprehensive Benefits**:Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- ** Financial Security**: Plan for the future with employer RRSP matching
- **Investment in Growth**:Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement

**Primary Job Functions**

**Leadership & Team Management**
- Leads, mentors, and coaches a high-performing team to ensure success.
- Conducts timely and constructive performance evaluations.
- Models desired behaviors and contributes to creating a respectful work environment.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Ensures delivery of targets through individual recognition, performance reviews, people management and rewards.
- Plans for achieving individual and divisional targets aligned with company strategies and policies.
- Builds genuine employee passion for all brands and champions elite customer service.
- Partners with locations and managers to curate high potential talent recruitment and ensures that development is prioritized.
- Provides leadership to the assigned region, overseeing stores activities.
- Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

**Operational Oversight**
- Analyzes trends and results to determine the company's gross profit and annual unit plans. Monitors gross profit tracking, assists with adjustments in the approach as needed to prioritize the budget and ensure integrity in all actions.
- Manages WIP at regional locations to ensure they are current and have the correct priority set. Ensuring that anything over 10 days old is being tracked daily with proper accountability.
- Heavily involved with through-put meetings to ensure locations are actively participating in the meetings and that through-put goals are being met.
- Partners with warranty team for effective warranty processes.
- Executes service operating plans and tactics to attain short
- and long-term financial and mission-critical operational goals.
- Manages courtesy inspections and ensure regional locations are following up and tracking CI's correctly.
- Ensures compliance with standards and regulations.

**Business Strategy**
- Collaborates with executive leadership to develop territories, sales quotas, and strategies.
- Collaborates with Service Managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Creates, implements, and oversees regional budgets, including monitoring expenses.
- Fully participates in the annual Business Plan process, developing stretch targets and coaches managers on how to manage results.
- Understands and manages the impact of business activities on working capital.
- Partners heavily with central operations to optimize operational goals.

**Sales and Marketing**
- Develops and implements marketing programs, promotions, and sales objectives, including forecasting sales volumes, to increase sales, introduce new services, and achieve projected quotas for territories and the region.
- Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market.

**Customer Experience**
- Maintains constant focus on defining, measuring, and improving the customer experience (Full cycle, end-to-end). Customer experience includes both external and internal customers (Ex: Parts, Body Shop, etc.).

**Other**
- Provides coverage for Service Managers in their regions as required.
- Maintain technical and professional knowledge by reviewing professional publications and establishing personal networks. Performs other duties as assigned.

**Qu

  • Regional Manager

    6 months ago

    Nanaimo, Canada Motion LP Full time

    **Consider joining us as a Regional Manager if**: You have experience fostering a culture where people feel welcomed and enjoy themselves. You’re looking for a leadership role where you can oversee people’s development from recruitment to career growth. You have past experience in our industry, have a personal connection with someone who uses mobility or...

  • Customer Service

    6 months ago

    Nanaimo, Canada REGIONAL RECYCLING NANAIMO Full time

    This is an exiting employment opportunity for a self motivated, conscientious individual who thrives in a fast paced work environment with a variety of duties and supportive team members. Regional Recycling is looking for Customer Service Individuals. This position reports to onsite Supervisor and works alongside the Lead Hands. Safely processing customers...

  • Client Services Assistant

    4 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Employment Opportunity** **Client Services Assistant**: **Permanent Full-Time / External** **Information Services** **Competition No.: 2024-2023** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a permanent full-time Client Services Assistant in the Information Services department. Reporting to the Manager, Client and Technical Services,...

  • Legislative Services and Foipp Coordinator

    4 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Employment Opportunity** **Legislative Services and FOIPP Coordinator**: **Temporary Full-Time | External** **Legislative Services** **Competition No: 2024-2020** *** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a temporary full-time Legislative Services and FOIPP Coordinator. This position is responsible for providing administrative...

  • Regional Coordinator

    6 months ago

    Nanaimo, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...

  • Regional Cii Coordinator

    1 month ago

    Nanaimo, Canada United Way British Columbia Full time

    **UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF **CANADA'S TOP 100 EMPLOYERS FOR 2024**!** **ABOUT US - WHY WE’RE HERE**: More than ever before, BC Communities need help addressing critical social issues. Working in Central and Northern Vancouver Island, Lower Mainland, Thompson Nicola Cariboo, Southern Interior, Trail and District and East Kootenay,...

  • Regional General Manager

    7 months ago

    Nanaimo, Canada First Truck Centre Full time

    **Position Overview** Velocity Truck Centres is Western Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the...

  • Administrative Assistant, Legislative Services

    4 weeks ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Notice of Employment Opportunity** **Administrative Assistant, Legislative Services**: **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a temporary full-time Administrative Assistant working with the Legislative Services team. The Administrative Assistant will report to the Legislative and FOIPP Coordinator and contributes to the effective...

  • Regional Administrative Assistant

    7 months ago

    Nanaimo, Canada Western Canada Marine Response Corporation Full time

    We are currently looking for a **Full-Time Regional Administrative Assistant **to join our team in **Nanaimo B.C.** The principal accountabilities for this position include: - Provide a wide range of administrative tasks and duties including but not limited to: greet guests, answer phone, process incoming and outgoing mail, track/order supplies, completes...

  • Regional General Manager

    7 months ago

    Nanaimo, Canada First Truck Centre Full time

    Position Overview Velocity Truck Centres is Western Canada's first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of Value, Speed and Trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the...

  • Assistant Lead Hand

    6 months ago

    Nanaimo, Canada REGIONAL RECYCLING NANAIMO Full time

    This is an exiting employment opportunity for a self motivated, conscientious individual who thrives in a fast paced work environment with a variety of duties and supportive team members. Regional Recycling is looking for a Lead Hand. This position reports to onsite Supervisor and works alongside other Lead Hands. Safely processing customers materials for...

  • Solid Waste Compliance Officer

    3 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Solid Waste Compliance Officer**: **Permanent Full-Time / External** **Solid Waste Services** **Competition No.: 2024-2029** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a permanent full-time Solid Waste Compliance Officer in the Solid Waste Services department. **QUALIFICATIONS** Qualifications for this position include a high school...

  • Solid Waste Compliance Officer

    2 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Solid Waste Compliance Officer**: **Permanent Full-Time / External** **Solid Waste Services** **Competition No.: 2024-2029** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a permanent full-time Solid Waste Compliance Officer in the Solid Waste Services department. **QUALIFICATIONS** Qualifications for this position include a high school...

  • Manager, Renal Services

    6 months ago

    Nanaimo, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director,...

  • Health and Safety Specialist

    2 weeks ago

    Nanaimo, Canada Vancouver Island Regional Library Full time

    **Vancouver Island Regional Library**: **Health and Safety Specialist**: We are looking for a Health and Safety Specialist to join our People & Culture team! The specialist serves as a visible leader, providing day-to-day oversight of safety operations across the organization. They offer expert support, guidance, and resources while delivering training...

  • Laboratory Technician

    4 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Notice of Employment Opportunity** **Laboratory Technician**: **Temporary Full-Time / External** **Wastewater Services** **Competition No.: 2024-2005** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a temporary full-time Laboratory Technician with the Wastewater Services team located at the French Creek Pollution Control Centre. The...

  • Employee Engagement Specialist

    2 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Employee Engagement Specialist**: **Temporary Full-Time | External** **Human Resources and Safety** **Competition No: 2024-2070** **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a temporary full-time Employee Engagement Specialist. Reporting to the Manager, Human Resources, the Employee Engagement Specialist will be responsible for...

  • Landfill Attendant

    2 months ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Notice of Employment Opportunity** **Landfill Attendant**: **ABOUT THE ROLE** The Regional District of Nanaimo is seeking Casual Landfill Attendants in the Solid Waste Services Department at the Regional Landfill and Church Road Transfer Station sites. **QUALIFICATIONS** Qualifications for this position include a grade 11 education, plus one (1) year of...

  • Financial Operations Specialist

    3 weeks ago

    Nanaimo, Canada Vancouver Island Regional Library Full time

    We are looking for a Financial Operations Specialist to be part of an amazing Finance team! The Financial Operations Specialist plays a critical role within a small dynamic finance team, managing core financial operations such as Accounts Payable, Accounts Receivable, Payroll, General Ledger Reconciliation, and Financial Reporting. This position also...

  • Anesthesiology

    3 months ago

    Nanaimo, Canada Nanaimo Regional General Hospital Full time

    **VIHA-6313**: New - Status- Open- Site- Nanaimo Regional General Hospital- Site Type- Hospital- Type of Position- Permanent- Date Range- Hours of Work- Full-Time- On Call- CommentsObstetrical experience **Qualifications, Education and Skills**: **Requisites**: - Current College of Physicians and Surgeons of British Columbia (CPSBC) License- Full- Canadian...