Project Manager

4 months ago

North York, Canada Connexall Full time

**GlobeStar Systems **is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.

**Project Manager**

Reporting to the Team Lead of Project Management Office, the Project Manager will be responsible for the direction, coordination, implementation, execution, control, and completion of projects, while remaining aligned with strategy, commitments, and goals of the organization.

**Primary Responsibilities**
- Define the projects scope and determine what resources are available, estimating time and financial commitment.
- Act as a leader in assigning project tasks and determining deadlines. Meet regularly, get status updates to chart progress while reallocating resources as needed.
- Monitor actual spend as compared to the planned budget including travel expenses, resource time allocations, project support and customer training.
- Communicate consistently with all stakeholders reporting on progress of project.
- Take ownership of all project related activities including monitoring progress, project tasks, timelines, escalations, reallocating of resources and updates to project team.
- Adhere to Statement of Work (SOW) and create project related documentation such as (but not limited to) project plan, project implementation checklist, project change orders, technical design documents, project acceptance documents.
- Implement and manage change when necessary to meet project outputs.
- Evaluate and assess result of project.
- Track project deliverables.
- Work with other departments such as R&D, Sales, and Technical Support on identifying and ensuring product design or any other issues are addressed, and corrective action(s) is taken; ensuring customer satisfaction.
- Manage and schedule customer training remotely and/or onsite.
- Assist on Project Implementations when required: actively follow through with customers and vendors to implement software.
- Assist customers and vendors in system installations, setup, and customer configurations.
- Follow up and assist customers and vendors to help them successfully test and implement our software solutions.
- Other duties as required.

**Qualifications**
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- PMP Certification from a recognized program.
- Strong knowledge of Microsoft Project.
- Minimum 5 - 7 years in Project Management.
- Healthcare industry background preferred.
- Leadership, planning, and organizational skills required.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong communication skills, both verbal and written.
- Strong interpersonal skills with a focus on customer satisfaction.
- Ability to interact with customers, Account Executives, Clinical Solutions Specialists, and Business Analysts to define the scope and content of assigned projects.
- Ability to work effectively individually or within small teams in a very dynamic environment.
- Ability to interact with internal and external clients for data gathering and design initiation.
- Ability to provide exceptional customer service.
- Able to clearly communicate technical concepts to both technical and non-technical audiences.
- Ability to travel to client sites, including local, national, and international (up to 30%).

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON M3J 3E5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Project management: 5 years (required)

Licence/Certification:

- PMP (required)

Work Location: In person

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