Research Manager

5 months ago

Toronto, Canada The Firelight Group Full time

**Position Title**:Research Manager**

**Team**:Indigenous Knowledge Research (IKR)**

**Reports to**:Research Director**

**Job Location: Toronto, ON** or Home-based remote working**

**JOB OVERVIEW**

Reporting to the Program Manager and supervised by the Research Director, the Research Manager is a technical specialist on their team. With expertise in research, project management, engagement and implementation, the Research Manager supports and/or leads their own consulting files, informing the design, strategy and execution of projects. Research Managers receive supervision and mentorship from the Research Director and Business Lead, who are committed to helping staff gain experience and grow their careers as we provide best practice, Indigenous-led research services to our clients. The Research Manager provides

consistently superior client experience, enhancing the image and reputation of the company and

ensuring Firelight’s values guide project strategies and processes.

**COMPETENCY**

**ORGANIZATIONAL STATUS**

The Firelight Group is an Indigenous-owned, dynamic, socially responsible business providing community-based research and consulting services across Canada. Since 2010, we have been trusted by our clients to do high quality work that centers Indigenous knowledge and values to protect rights and advance self-determination. We have a growing team of over 100 professionals, and offices in Xwmélch’tstn, xʷməθkʷəy̓əm Territory, Lkwungen, Tkarón:to and ᐊᒥᐢᑿᒌᐚᐢᑲᐦᐃᑲᐣ (Amiskwacîwâskahikan).

**RESPONSIBILITIES + DUTIES**

**Technical Advising**
- Lead the design, strategy, and execution of consulting projects within the business area under the supervision of the Research Director
- Work with Research Director and other Research Managers to provide strong technical skills in research, strategy and evaluation to ensure innovative and high quality deliverables
- Lead the development of research materials and reports for clients and external stakeholders
- Lead discussions with clients to define client requirements and priorities on complex financial and/or organizational issues
- Support the implementation of innovative practices that are aligned to emerging trends and best practices in their business area

**Project Management**
- Oversee the development, execution and evaluation of complex, multi-methods projects aligned to Firelight values and client expectations
- Develop and monitor project scope, plans, budgets, and schedules to ensure successful project delivery; ensure timely execution of current, planned, and/or adjusted tasks in alignment with the project scope and schedule
- Identify and allocate fiscal and human resources, developing workplans and delegating tasks and work appropriately to achieve project success
- Oversee and coordinate the work of Researchers, and provide feedback to identify areas for further development and growth
- Oversee and manage project budgets to ensure project profitability and healthy cash flow
- Coordinate with the Finance Department to ensure timely invoicing
- Manage information, data and documents following established procedures; assure quality control and security of research data
- Oversee logístical coordination of multi-day community engagement with research teams

**Client Engagement**
- Represent Firelight to clients, communities and in expert technical meetings with mínimal supervision and review
- Work with and coordinate the activities of community partners and others, including Firelight team members and external consultants to develop, design, and implement projects
- Nurture and cultivate partner and client relationships through service excellence, knowledge transfer, and skills development
- Support and coach others in effective community engagements aligned to Firelight’s values and with shared objectives

**People Leadership**
- Foster a positive and respectful workplace, aligned to Firelight’s values and objectives
- Provide feedback on staff performance to Program Managers to inform performance management and professional development
- Supervise Researchers on project-specific work, including quality review and mentorship
- Ensure the workplace, including while traveling for in-community and on-territory work, meets all health and safety guidelines and regulations
- Support the development of Firelight’s organizational learning and knowledge
- Mentor staff in support of their growth and development

**QUALIFICATIONS + EXPERIENCE**
- Master’s degree or Ph.D. in social sciences with experience in qualitative research, or commensurate work experience
- 5+ years’ experience working with and for Indigenous Nations and organizations
- 5+ years’ experience of relevant work in social science, research, or a related field
- Fluency in spoken and written English

**REQUIRED SKILLS**
- Experience working in Indigenous communities as well as with Indigenous governments and organizations in governmen

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