Front Desk Agent/night Auditor

1 month ago


Mississauga, Canada FOUR POINTS BY SHERATON MISSISSAUGA MEADOWVALE Full time

**Position**:Part Time**--**Night Auditor/GSA**

Four Points by Sheraton Mississauga Meadowvale

**Responsibilities**:
¨ Identifies and records special billing instructions and notifies Accounting

¨ Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services

¨ Makes reservations in accordance with hotel’s yield management practices

¨ Processes customer credit at check-in in accordance with hotel policy

¨ Greets guest and processes hotel registration

¨ Keeps current on hotel accommodations, services and area attractions

¨ Responds to customer inquiries for information

¨ Arranges for services requested by the guest by working with other departments as appropriate

¨ Stays current with developments in the hotel by reviewing and updating the communication log

¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the Service Culture

¨ Must be able to multi task and have a presence at the desk.

¨ Assumes owenership and makes decisions based on situations.

¨ Available to work 7days a week any shift.

**Skill Requirements**:

- Hotel experience would be an asset;
- Strong verbal and written communication skills;
- Excellent organizational and time management skills;
- Ability to multi-task and work in a fast paced environment;
- Customer Service oriented;
- Professional attitude and appearance;
- High level of accuracy, and a strong commitment to detail;
- Work well under pressure and in a team environment;

**Job Type**: Part-time

Pay: $20.00-$22.00 per hour

**Experience**:

- Hotel: 1 year (preferred)

Work Location: In person



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