Service Advisor

2 weeks ago

Kamloops, Canada Peterbilt Pacific Kamloops Full time

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

**Benefits**- Extended Health & Dental Benefits- Premiums Paid by Employer- Employer Contribution Pension Plan- Growth Opportunities- Paid Training- Long term job security- Employee Assistant Program

**Responsibilities**
- Acquire and maintain customer and vehicle information
- Consult vehicle file for outstanding recalls or warranty repairs
- Obtain credit approval if necessary
- Open repair orders and enter job descriptions
- Coordinate new and used truck department requirements
- Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements
- Receive service department phone calls and direct to appropriate person as required
- Follow-up with customers about service repairs done and additional items found in need of repair
- Maintain MVI decals and paperwork
- Give out purchase order numbers
- Keep the service and warranty departments filing current
- Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
- Other duties and projects as assigned

WARRANTY DUTIES
- Provide excellent customer service and maintain customer relationships
- Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
- Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
- Review warranty RO’s according to warrantability
- Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
- Forward all warrantable work orders to the Centralized Warranty Department for processing
- Process approved / denied warranty claims accordingly
- Deal with warranty related customer inquiries in person and on the phone
- Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
- Taking and resolving customer complaints by phone and in person
- Notify customers of safety recalls, product support programs and warranty repairs outstanding
- Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced
- Maintain constant communication with the Centralized Warranty Department

**Education and Experience Requirements**
- Previous experience as a Service Advisor
- Grade 12 or GED required

**Knowledge, Skills and Abilities**
- Excellent customer service skills
- In-depth knowledge of heavy-duty truck repairs
- Good computer skills
- Excellent written and verbal communication skills
- Strong personal organizational skills as they relate to workload, time management and setting priorities
- Effective problem solving and negotiating skills
- Effective conflict resolution skills

  • Service Advisor

    1 week ago

    Kamloops, Canada River City Nissan Full time

    **Do you have what it takes to join one of Kamloops fastest growing dealerships?** **About Us**: Recognized as one of the most innovative dealerships in Kamloops, River City Nissan is a locally owned, and well-established dealership representing Nissan, one of the fastest growing brands in North America. We continue to capture and grow market share and are...

  • Service Advisor

    2 days ago

    Kamloops, Canada Kamloops Mazda Full time

    _An excellent opportunity with a quickly growing, dynamic business looking for extra support for our busy Service Department_ The Cam Clark Auto Group is seeking a **Service Advisor** for our **Mazda **dealership Kamloops, B.C**. **location. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana,...

  • Service Advisor

    2 weeks ago

    Kamloops, Canada Dearborn Ford Kamloops Full time

    _**An excellent opportunity with a quickly growing, dynamic business looking for extra support for our busy Service Department.**_ Cam Clark Auto Group is seeking a results-oriented **Service Advisor** for our **Dearborn Ford** dealership in **Kamloops, BC **location. With over 20 dealership and car service locations stretching across Alberta, British...

  • Service Advisor

    2 weeks ago

    Kamloops, Canada Sun Country Toyota Full time

    Service Advisor required for growing Toyota dealership in Kamloops. Excellent benefits and remuneration to qualified, successful applicant. **Salary**: From $60,000.00 per year **Benefits**: - Dental care - Extended health care - Life insurance Schedule: - Day shift Work Location: In person

  • Service Advisor

    3 days ago

    Kamloops, British Columbia, Canada Sun Country Toyota Full time

    Service Advisor required for growing Toyota dealership in Kamloops.Excellent benefits and remuneration to qualified, successful applicant.Salary: From $60,000.00 per yearBenefits: Dental care Extended health care Life insuranceSchedule: Day shiftWork Location: In person

  • Service Advisor

    3 days ago

    Kamloops, British Columbia, Canada Finning Canada Full time

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:The Service Advisor (Internally referred to as Service Support Representative) is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in...

  • Service Advisor

    3 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    4 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    3 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Service Advisor

    2 weeks ago

    Kamloops, Canada Kamloops Kia Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a **Service Advisor **for our **Kamloops Kia** location. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing...

  • Service Advisor

    2 months ago

    Kamloops, Canada Cummins Inc. Full time

    **Service Advisor** **Description** **Description - External** **We are looking for a talented Service Administrator to join our team specializing in Service for our Distribution Business.** **In this role, you will make an impact in the following ways**: - **Coordinates documents and gathers and inputs data related to assigned administrative support...

  • Service Support Advisor

    1 week ago

    Kamloops, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Service Support Advisor is a key member of the Customer Support Operations team responsible for providing excellent service support to both internal and external customers while coordinating the execution and administration of Maintenance Customer Orders (MCO’s)...

  • Service Advisor/inside Sales Representative

    2 months ago

    Kamloops, Canada Fountain Tire Full time

    Overview: **Fountain Tire Kamloops Downtown (** **690 Landsdowne St.)** is searching for friendly and dedicated individuals to perform ** Service Advisor/Insides Sales** duties. As part of the front-line staff, the Service Advisor/Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service,...

  • Admn o 21r

    3 weeks ago

    Kamloops, Canada BC Public Service Full time

    Posting Title- ADMN O 21R - Business Application Advisor Business Modernization- Position Classification- Administrative Officer R21- Union- GEU- Work Options- Hybrid- Location- Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nelson, BC V1L 6K1 CA - Prince George, BC V2N4P7 CA - Vancouver, BC V6B 0N8 CA - Victoria, BC...

  • Safety Advisor

    3 weeks ago

    Kamloops, Canada City of Kamloops Full time

    **City of Kamloops** **Safety Advisor**: **(Permanent, Full-Time) - 1314** **Close Date** **April 21, 2024** At the City of Kamloops, we believe in progressive and barrier-free recruitment for everybody every day. This means employment opportunities for all in a safe, inclusive and diverse workplace. We know our city is stronger when we hire qualified...

  • Regular Full-Time Service Advisor

    4 weeks ago

    Kamloops, Canada BCAA Full time

    Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Regular Full-Time Service Advisor

    3 weeks ago

    Kamloops, Canada BCAA Full time

    Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...

  • Parts Advisor

    2 weeks ago

    Kamloops, Canada Kamloops Ford Lincoln Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a results-oriented **Parts Advisor**for our **Kamloops Ford Lincoln, **in the Kamloops, BClocation. With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark...

  • Safety Advisor

    3 days ago

    Kamloops, British Columbia, Canada City of Kamloops Full time

    City of KamloopsSafety Advisor:(Permanent, Full-Time Close DateApril 21, 2024At the City of Kamloops, we believe in progressive and barrier-free recruitment for everybody every day. This means employment opportunities for all in a safe, inclusive and diverse workplace. We know our city is stronger when we hire qualified individuals from different backgrounds...

  • Regular Full-time Service Advisor

    3 weeks ago

    Kamloops, Canada BCAA Full time

    Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger...