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Service Advisor
3 months ago
**Do you have what it takes to join one of Kamloops fastest growing dealerships?**
**About Us**:
Recognized as one of the most innovative dealerships in Kamloops, River City Nissan is a locally owned, and well-established dealership representing Nissan, one of the fastest growing brands in North America. We continue to capture and grow market share and are currently looking for a full-time Service Advisor to join our fantastic team.
Our business is a people business, and we constantly invest in our team's development. We operate with Nissan University, and continuing professional development coaching.
We are purpose-driven, performance-oriented, and principles-led.
**Careers with River City Nissan provide**:
- Ongoing training and professional development support
- Aggressive, performance driven compensation plans
- Great benefits
- Safe and healthy work environment
- Close-knit team and inclusive culture
**About the Role**:
- Provide an open line of communication for customers; hear their account of issues and accurately document for technicians, explain services in a way they can understand/provide an estimate of costs, and keep updated throughout the day
- Greet incoming customers, perform vehicle walkaround to recommend services
- Repair order generation, documentation of recommended work, and invoicing
- Answer incoming customer phone calls; answer any service queries and book appointments
- Work closely and professionally communicate with Service Manager, technicians, other advisors, shuttle drivers and receptionist to ensure a high level of customer service and expedited problem resolution
- Take pride and responsibility for customer satisfaction, including CSI scores
- Work with service manager and other advisors to help meet individual and department goals
- Software savvy with strong proficiency using Outlook and web-based systems, with a proven ability to multi-task. CDK/ADP/experience is preferred
- Strong interpersonal skills in conjunction with a proven track record to build strong business relationships with consumers and employees
- Outgoing, motivated, and performance driven team player with a positive attitude
**Qualifications**:
- Minimum 1-year experience in relevant role
- Valid Class 5 driver's license with a clean driver's abstract
- Must be able to work a flexible schedule, full-time with weekends
- Previous experience is an asset but not mandatory
Wage is based on experience.
If you want to be part of a winning team, send us your resume today
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Kamloops, BC V2C4A8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location