Guest Service Agent, Housekeeper

4 weeks ago

Golden, Canada Basecamp Resorts Full time

Guest Service Agent/Housekeeper/Laundry Attendant
Golden, BC

About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?
- Quarterly gratuity program
- Health benefits plan available.
- Employee rates at all Basecamp Properties
- Family and Friends discounts.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
We require a full-time Guest Service Agent/Housekeeper/Laundry Attendant that will be responsible for dealing with booking related inquiries from current and future guests while maintaining overall guest satisfaction, and for the cleanliness and presentation of rooms, public areas and linens.

**Wage**: $18.00-$19.00 per hour
**Shifts**: Full-time Permanent, 8-hours

Key Responsibilities
- Handle complaints/ requests with professionalism and patience.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
- Greet customers, listen, and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attraction.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Execute room cleaning following Basecamp Resorts standards as well as Manager’s instructions.
- Maintain cleanness and organization of work areas such as linen closets, common storage rooms, etc.
- Maintain a clean “guest ready” working environment.
- Wash, sort, and fold linens.
- Ensure laundry chemicals are stocked up and are dispensing correctly throughout each shift.
- Responsible for all linen and towel inventories.
- Ensure that time is directed at stained and reclaim inventories. Helping to extend the life of the products.
- Remove and record damaged product each week and report to the Laundry Supervisor or Director of Operations.
- Maintaining cleanliness of laundry.

**Skills and Experience**:

- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- Excellent guest services skills.
- Promote positive relationships in communication and cooperation with all co workers and guests.
- Able to perform repetitive physically demanding tasks; standing for long periods of time, bending, crouching, kneeling, reaching.

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