Guest Experience Supervisor, Golden Skybridge

3 weeks ago

Golden, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Make the Golden Skybridge experience as inspiring, fun, informative and genuine as possible for all Guest Experience employees and guests
- This seasonal job is posted as part of our recruitment for summer 2024, with start dates in April/May until September/October._

Compensation:
The starting salary for this position is $21 per hour.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Support, coach and ensure that each member of the guest experience team, provides upbeat and professional guest service that goes above and beyond our guests’ expectations
- Train new staff members and provide ongoing feedback
- Coordinate management of the department to ensure a smooth operation, problem solve on the spot when required, report technical issues in a timely manner
- Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
- Help create a positive and encouraging team environment and motivate team to achieve sales goals
- Act as the supervisor on duty - take charge of all guest services and cash handling security for the Golden Skybridge
- Ensure all areas of the Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
- Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
- Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
- Perform the duties of a Ticket Agent and Explore Rockies Expert as required
- Actively participate in committees

What skills and experience do you need for this job?:

- Proven leadership skills and a passion for coaching and developing employee skills
- Strong customer focus providing friendly, professional and efficient service
- Effective problem solving and critical thinking skills
- Demonstrate high levels of positive energy and a willingness to take on new challenges
- Ability to thrive and lead in a fast-paced environment
- Attention to detail and good communication and listening skills with local and international guests and staff
- Second language skills highly advantageous
- Solid knowledge of the products and services available in Golden and its surroundings
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Passion for employee and guest safety
- Excellent organizational and multi-tasking skills
- Proficient in MS Office (Word, PowerPoint and Excel required)
- First Aid Training an asset
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

What will your work environment be like?:

- Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing:
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