guest services agent

4 weeks ago


Golden, Canada Best Western Mountainview Inn Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificateWork setting
  • Willing to relocateTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer serviceComputer and technology knowledge
  • Word processing software
  • InternetWork conditions and physical capabilities
  • Attention to detail
  • Overtime required
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team playerScreening questions
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?Experience
  • Will trainSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities


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