Security - Customer Technology Advisor

6 months ago

Markham, Canada Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Customer Success
- Create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers
- Senior advisor to customer; differentiate Kyndryl based on our unique value and through making full use of our ecosystem
- Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship & team building activities for customer / employee satisfaction
- Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success
- Responsible for driving profitable growth leading with a consultative approach and KD Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Conceptualize and execute a strong “win strategy” to convert new scope deals for targeted accounts
- Deliver on budget, owning revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing customer accounts led
- Ensures account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilization and billability of resources assigned to their account

Distinctive Expertise
- Be a thought leader, with the expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all of Kyndryl’s value to the customer
- Lead delivery across the full customer lifecycle from contract signing/transition to the end of the relationship
- Act as door opener to new relationships within the customer
- Ensure account compliance and lead accounts with integrity

People
- Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent through leadership of immediate and broader team
- Mentors junior Account Partners and provides skills assessment
- Support Kyndryl in achieving its Diversity, Equity and Inclusion goals
- Act as a steward of the Kyndryl culture

Who You Are
- Required Technical and Professional Expertise
- Deep security domain knowledge of Services offerings and technical solutions in the security & resilience practice
- Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
- Prior consultative selling experience
- Externally recognized as an expert in the technology and/or solutioning areas, to include technical certifications supporting subdomain focus:

- Security and Resilience Technology and Services
- Bachelor's Degree

Preferred Technical and Professional Experience- 10-12 years of experience (minimum) selling technical solutions for multi-industry customers

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.

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