Inside Product Support Representative

2 months ago


Surrey, Canada Leavitt Machinery Canada Inc. Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a personable **Inside Product Support Representative** to join our team in **Surrey, BC**. As the Inside Product Support Representative, you will drive new sources of revenue for the Service department, through selling service agreements and managing the relationship between our customers and the Service department.

**Essential Duties & Responsibilities**

As the Inside Product Support Representative, your key responsibilities will include:

- Prospect leads for new Parts and Service opportunities within an assigned territory
- Meet sales targets by adding accounts to maintenance programs and establishing maintenance plans for customers
- Maintain customer satisfaction and retention for assigned accounts
- Build and maintain relationships with key customer personnel
- Work with Sales and Rental teams on parts and service-related issues
- Produce leads and opportunities for all Leavitt Machinery business units
- Track leads and maintain accurate records in the CRM

**Required Skills & Qualifications**
- Previous sales and customer service experience
- Post-secondary degree of diploma, ideally in business, operations management, or related, is a strong asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook) and experience using a CRM
- A customer service mindset and excellent verbal and written communication skills
- Excellent attention to detail
- A positive, team player attitude and a willingness to learn
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Ability to thrive in a fast-paced and dynamic work environment
- Valid driver's license

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Company cell phone and laptop
- Ongoing professional development opportunities

The base pay range for this role is: $42,000 to $48,000 per year, plus uncapped commission.

This is a **hybrid **role based in **Surrey, BC**. Work can be performed from home two days per week.

LeavittMachinery



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